Dunkin'/Baskin Robbins District Manager
Workstream, Keego Harbor, MI, United States
Job Summary
Dunkin'/Baskin Robbins OM Group is seeking an experienced and energetic Restaurant District Manager who has a passion for quality food with speed and helping our guests start their day off right. The District Manager will provide multi‑unit leadership to restaurant level managers, driving sales, profitability, training, food safety, and a people/guest first culture.
Key Duties and Responsibilities
Ensure all restaurant level management and employees meet and exceed guidelines related to food safety, quality, facility cleanliness/maintenance, and service procedures.
Attain the financial goals of the business by effectively managing people, product quality/safety, guest service processes, facility cleanliness, and maintenance, with a focus on revenue and profit components related to cost control.
Ensure budgets are met; follow up daily on operating numbers and coach restaurant managers on proper cost control.
Think strategically and help managers identify trends and implement action plans to improve restaurant sales and profit.
Actively promote Dunkin'/Baskin Robbins in the local community, network with community leaders, represent the brand in community events, stay informed of local competitor activities, and collaborate with local organizations to increase brand awareness.
Promote a guest‑first culture and hold managers accountable for continuously improving the guest experience: review guest experience reports (e.g., Guest Satisfaction Surveys), coach and empower managers to deliver on all aspects of the guest experience, including food safety and quality, speed of service, employee friendliness, problem resolution, cleanliness, and order accuracy.
Provide constructive and actionable feedback; follow up with managers to ensure timely and professional resolution of guest complaints and issues; contact guests as needed; provide coaching with achievable time goals.
Conduct high‑impact visits to observe all areas of operations and evaluate the guest experience, food safety, and profitability.
Develop relationships with employees and promote a work environment of mutual respect; seek and act upon employee feedback; address employee relations issues and ethics calls; conduct investigations and resolve issues.
Oversee ongoing training and development for internal and external candidates for management and team leader positions; partner with managers to identify development needs and implement plans; ensure succession management by leading training sessions and workshops.
Qualifications
3+ years of Restaurant Multi‑Unit Leadership experience.
Ability to speak, read, and write effectively in English; excellent interpersonal and collaborative management skills.
Maintains professionalism and an optimistic attitude in all situations.
Self‑starter who takes initiative and accepts responsibility.
Good listener, self‑motivator, and able to motivate others.
Proficient knowledge of personal computers and related software applications (Microsoft Office).
Demonstrates integrity and ethical behavior.
Physical Requirements
Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 60‑70% of the time.
Compensation and Benefits
Base Salary:
$68,000 to $75,000 per year
Strong and attainable monthly bonus program
Health / Vision / Dental Benefits
(at employee’s expense)
Paid Time Off
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location
In person
Job Type: Full‑time
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Dunkin'/Baskin Robbins OM Group is seeking an experienced and energetic Restaurant District Manager who has a passion for quality food with speed and helping our guests start their day off right. The District Manager will provide multi‑unit leadership to restaurant level managers, driving sales, profitability, training, food safety, and a people/guest first culture.
Key Duties and Responsibilities
Ensure all restaurant level management and employees meet and exceed guidelines related to food safety, quality, facility cleanliness/maintenance, and service procedures.
Attain the financial goals of the business by effectively managing people, product quality/safety, guest service processes, facility cleanliness, and maintenance, with a focus on revenue and profit components related to cost control.
Ensure budgets are met; follow up daily on operating numbers and coach restaurant managers on proper cost control.
Think strategically and help managers identify trends and implement action plans to improve restaurant sales and profit.
Actively promote Dunkin'/Baskin Robbins in the local community, network with community leaders, represent the brand in community events, stay informed of local competitor activities, and collaborate with local organizations to increase brand awareness.
Promote a guest‑first culture and hold managers accountable for continuously improving the guest experience: review guest experience reports (e.g., Guest Satisfaction Surveys), coach and empower managers to deliver on all aspects of the guest experience, including food safety and quality, speed of service, employee friendliness, problem resolution, cleanliness, and order accuracy.
Provide constructive and actionable feedback; follow up with managers to ensure timely and professional resolution of guest complaints and issues; contact guests as needed; provide coaching with achievable time goals.
Conduct high‑impact visits to observe all areas of operations and evaluate the guest experience, food safety, and profitability.
Develop relationships with employees and promote a work environment of mutual respect; seek and act upon employee feedback; address employee relations issues and ethics calls; conduct investigations and resolve issues.
Oversee ongoing training and development for internal and external candidates for management and team leader positions; partner with managers to identify development needs and implement plans; ensure succession management by leading training sessions and workshops.
Qualifications
3+ years of Restaurant Multi‑Unit Leadership experience.
Ability to speak, read, and write effectively in English; excellent interpersonal and collaborative management skills.
Maintains professionalism and an optimistic attitude in all situations.
Self‑starter who takes initiative and accepts responsibility.
Good listener, self‑motivator, and able to motivate others.
Proficient knowledge of personal computers and related software applications (Microsoft Office).
Demonstrates integrity and ethical behavior.
Physical Requirements
Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 60‑70% of the time.
Compensation and Benefits
Base Salary:
$68,000 to $75,000 per year
Strong and attainable monthly bonus program
Health / Vision / Dental Benefits
(at employee’s expense)
Paid Time Off
Benefits
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location
In person
Job Type: Full‑time
#J-18808-Ljbffr