Bilingual Remote Call Center Representative EnglishSpanish
HIGHER EDUCATION SERVICING CORPORATION, Arlington, TX, United States
Company name:
HESC Solutions, Inc.
Pay:
$17/hr to start
Location Requirement:
Must reside in or near the Dallas–Fort Worth area (within 40 miles of Arlington)
At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.
Responsibilities
Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
Make outbound calls to assist borrowers with delinquent accounts
Educate borrowers on repayment options, deferments, and forbearance programs
Process loan payments and accurately update account information
Protect sensitive borrower information while maintaining strict confidentiality
Navigate multiple systems efficiently while minimizing hold time
Work a structured 8‑hour shift (with scheduled lunch and breaks)
Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.
Qualifications
Fluent in English and Spanish (written and verbal required)
Strong communicators
Comfortable multitasking (including typing while speaking)
Organized and detail‑oriented
Confident working in a fast‑paced, performance‑driven environment
Tech‑savvy with strong computer skills
Minimum Qualifications
High school diploma or equivalent (some college or bachelor’s degree preferred)
At least 6 months of call center experience required
Bilingual fluency in English and Spanish
Ability to pass a pre‑employment cognitive and personality assessment
Ability to obtain a Federal 5C Security Clearance and pass a credit check
Must not be in default on federal student loans
Reliable home internet (minimum 10 Mbps) and a quiet, distraction‑free workspace
Must reside in or near the Dallas–Fort Worth area
Pre‑Employment Screening Requirements
As part of the hiring process, candidates will undergo a background check, which includes a credit history review. Certain financial factors reflected in the report may impact eligibility for this position. Candidates may be required to provide additional information or context regarding items identified during the screening process.
Candidates must also meet eligibility requirements for government‑related background processes, which include U.S. citizenship.
What We Provide
Company‑issued computer and equipment
Stable full‑time hours (40 per week)
Pay Progression & Bonus Opportunities
We reward performance and growth with scheduled pay increases.
Starting Pay - $17.00 per hour
After 1 Year of Employment - $18.00 per hour
Quarterly Performance Bonuses
Employees are eligible for quarterly bonuses based on performance metrics and attendance.
Benefits
We offer a strong benefits package designed to support you and your family:
Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer‑paid
Dental Insurance (Guardian) – Employer‑paid
Telehealth services
Life Insurance (2x annual salary provided)
401(k) with up to 7% company match
Federal paid holidays
Up to 10 days of paid time off annually (additional days with tenure)
Benefits eligibility begins the first day of the month following 60 days of employment.
#J-18808-Ljbffr
HESC Solutions, Inc.
Pay:
$17/hr to start
Location Requirement:
Must reside in or near the Dallas–Fort Worth area (within 40 miles of Arlington)
At HESC Solutions, Inc., we help borrowers navigate their federal student loan repayment options with clarity, compassion, and professionalism. As a Bilingual Remote Call Center Representative, you’ll play a meaningful role in supporting individuals as they work toward financial stability and educational success serving borrowers in both English and Spanish.
Responsibilities
Serve as a trusted resource for borrowers by answering inbound calls, emails, and chats in a friendly and professional manner (in English and Spanish)
Make outbound calls to assist borrowers with delinquent accounts
Educate borrowers on repayment options, deferments, and forbearance programs
Process loan payments and accurately update account information
Protect sensitive borrower information while maintaining strict confidentiality
Navigate multiple systems efficiently while minimizing hold time
Work a structured 8‑hour shift (with scheduled lunch and breaks)
Shifts may range between 7:00 AM and 10:00 PM based on business needs including a Saturday shift from 9:00 AM – 1:00 PM. Flexibility is important, including occasional overtime or schedule adjustments. Schedules will be assigned by management.
Qualifications
Fluent in English and Spanish (written and verbal required)
Strong communicators
Comfortable multitasking (including typing while speaking)
Organized and detail‑oriented
Confident working in a fast‑paced, performance‑driven environment
Tech‑savvy with strong computer skills
Minimum Qualifications
High school diploma or equivalent (some college or bachelor’s degree preferred)
At least 6 months of call center experience required
Bilingual fluency in English and Spanish
Ability to pass a pre‑employment cognitive and personality assessment
Ability to obtain a Federal 5C Security Clearance and pass a credit check
Must not be in default on federal student loans
Reliable home internet (minimum 10 Mbps) and a quiet, distraction‑free workspace
Must reside in or near the Dallas–Fort Worth area
Pre‑Employment Screening Requirements
As part of the hiring process, candidates will undergo a background check, which includes a credit history review. Certain financial factors reflected in the report may impact eligibility for this position. Candidates may be required to provide additional information or context regarding items identified during the screening process.
Candidates must also meet eligibility requirements for government‑related background processes, which include U.S. citizenship.
What We Provide
Company‑issued computer and equipment
Stable full‑time hours (40 per week)
Pay Progression & Bonus Opportunities
We reward performance and growth with scheduled pay increases.
Starting Pay - $17.00 per hour
After 1 Year of Employment - $18.00 per hour
Quarterly Performance Bonuses
Employees are eligible for quarterly bonuses based on performance metrics and attendance.
Benefits
We offer a strong benefits package designed to support you and your family:
Medical Insurance (Blue Cross Blue Shield) – Most plans 100% employer‑paid
Dental Insurance (Guardian) – Employer‑paid
Telehealth services
Life Insurance (2x annual salary provided)
401(k) with up to 7% company match
Federal paid holidays
Up to 10 days of paid time off annually (additional days with tenure)
Benefits eligibility begins the first day of the month following 60 days of employment.
#J-18808-Ljbffr