CX Senior Manager Insights - Remote
PowerToFly, Portage, MI, United States
At Stryker, customer experience insights power how we design, build, and scale meaningful digital experiences across the enterprise. This role sits at the intersection of data, strategy, and technology—turning customer signals into clear actions that improve loyalty, ease, and business performance. If you are energized by shaping enterprise-wide CX practices and influencing outcomes through insight, this role offers visibility, ownership, and impact.
What you will do
Lead
end-to-end customer experience research using qualitative and quantitative methods to inform enterprise digital strategy and investment decisions.
Analyze and synthesize
data from voice-of-customer and voice-of-employee programs to identify trends, drivers, and prioritized experience opportunities.
Design and manage
customer listening programs, including surveys, journey feedback, and experience metrics such as Net Promoter Score and Customer Satisfaction.
Translate
insights into clear recommendations that improve customer loyalty, lifetime value, ease of doing business, and revenue performance.
Partner
with product, sales, business operations, design, and technology teams to embed customer insights into agile planning and solution delivery.
Develop
and scale customer experience frameworks, including journey mapping, persona segmentation, and competitive benchmarking practices.
Leverage
customer experience management and AI-enabled tools to detect patterns, signals, and pain points and proactively address experience risks.
Contribute
to elevating enterprise digital maturity by ensuring every interaction reflects a deep understanding of customer needs and measurable outcomes.
What you will need
Required
Bachelor’s degree (minimum).
Minimum
10 years
of experience in customer experience, customer insights, or commercial strategy roles.
Minimum
3 years
of people management experience.
Minimum
5 years
of experience designing and leading qualitative and quantitative CX research programs.
Minimum
5 years
of experience managing customer feedback programs and metrics (e.g., Net Promoter Score, Customer Satisfaction).
Preferred
Master’s degree in Business, Marketing, Analytics, Psychology, or a related field.
Experience using customer experience platforms such as
Qualtrics, Medallia, or Forsta .
Experience working with customer relationship management systems and analytics tools such as
SQL, Excel, SPSS, Tableau, or Power BI .
Additional Information
Work arrangement:
This role is remote; however, there is a strong preference for candidates located near
Portage, MI or Mahwah, NJ
to support collaboration and on-site engagement as needed.
View the U.S. work location and transparency guide to find the pay range for your location.
USN : $135,600 - $225,900 USD Annual
US5 : $142,400 - $237,200 USD Annual
US10 : $149,200 - $248,500 USD Annual
US15 : $155,900 - $259,800 USD Annual
US20 : $162,700 - $271,100 USD Annual
US30 : $176,300 - $293,700 USD Annual
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What you will do
Lead
end-to-end customer experience research using qualitative and quantitative methods to inform enterprise digital strategy and investment decisions.
Analyze and synthesize
data from voice-of-customer and voice-of-employee programs to identify trends, drivers, and prioritized experience opportunities.
Design and manage
customer listening programs, including surveys, journey feedback, and experience metrics such as Net Promoter Score and Customer Satisfaction.
Translate
insights into clear recommendations that improve customer loyalty, lifetime value, ease of doing business, and revenue performance.
Partner
with product, sales, business operations, design, and technology teams to embed customer insights into agile planning and solution delivery.
Develop
and scale customer experience frameworks, including journey mapping, persona segmentation, and competitive benchmarking practices.
Leverage
customer experience management and AI-enabled tools to detect patterns, signals, and pain points and proactively address experience risks.
Contribute
to elevating enterprise digital maturity by ensuring every interaction reflects a deep understanding of customer needs and measurable outcomes.
What you will need
Required
Bachelor’s degree (minimum).
Minimum
10 years
of experience in customer experience, customer insights, or commercial strategy roles.
Minimum
3 years
of people management experience.
Minimum
5 years
of experience designing and leading qualitative and quantitative CX research programs.
Minimum
5 years
of experience managing customer feedback programs and metrics (e.g., Net Promoter Score, Customer Satisfaction).
Preferred
Master’s degree in Business, Marketing, Analytics, Psychology, or a related field.
Experience using customer experience platforms such as
Qualtrics, Medallia, or Forsta .
Experience working with customer relationship management systems and analytics tools such as
SQL, Excel, SPSS, Tableau, or Power BI .
Additional Information
Work arrangement:
This role is remote; however, there is a strong preference for candidates located near
Portage, MI or Mahwah, NJ
to support collaboration and on-site engagement as needed.
View the U.S. work location and transparency guide to find the pay range for your location.
USN : $135,600 - $225,900 USD Annual
US5 : $142,400 - $237,200 USD Annual
US10 : $149,200 - $248,500 USD Annual
US15 : $155,900 - $259,800 USD Annual
US20 : $162,700 - $271,100 USD Annual
US30 : $176,300 - $293,700 USD Annual
#J-18808-Ljbffr