Client Success Manager (Atlanta)

Neighborly Software is a cloud-based technology platform that reimagines the administration of Housing, Economic, and Community Development programs. Our mission is to make a difference through community development and help create social and economic good for low-income families and vulnerable populations. Since 2016, we have delivered software solutions to over 400 public and private sector entities across the United States. We are dedicated to serving something bigger than ourselves and consistently delivering unmatched experiences to our Neighbors and partners.

Client Success Manager
The position of Client Success Manager at Neighborly Software will be a proactive subject matter expert our clients rely on. The Client Success Manager will work with clients to help define their needs, evaluate their current processes, and guide clients through their relationship with Neighborly Software programs. We are looking for self-motivated individuals that want to ensure every client has a successful journey with Neighborly Software. This position has the opportunity to grow into an Implementation Lead.

As a Client Success Manager at Neighborly Software, you’ll get to:
Proactively and efficiently resolve Client Success inquiries via multiple channels of communication: phone, email, and ticket support inquiries
Maintain HUD industry knowledge and best practices to address questions and to suggest solutions to client inquiries
Educate clients on software features or additional functionality that will best meet their needs
Proactively nurture the client relationship to promote retention and expansion
Evaluate clients’ current processes and configure our solution to meet their needs while recommending Neighborly Software best practices
Enact a high level of attention to detail during add-on software configuration
Collaborate with teammates to conduct peer-reviews of configured solutions
Communicate with finance to ensure accurate invoicing is completed
Build a value-based relationship with clients to ensure overall use and satisfaction with our solution

Minimum Position Qualifications:
Bachelor’s Degree preferred
Tech savvy
Minimum of 3 years in a client-facing, consultative role within a Technology-centric environment; preferably with Software Implementation
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
Demonstrated passion about our mission of helping low- and moderate-income households and neighborhoods
Potential to become an expert in our products and act as a SME of Housing and Urban Development (HUD) programs
Self-starter with the ability to be successful in a startup environment
Atlanta based

Desired Qualifications:
Previous Housing and Community Development experience
Experience with SaaS
Experience working with housing, economic, and community development organizations or Housing Authorities, strongly preferred
Knowledge of HUD programs, specifically Housing Choice Vouchers and/or Community Development Block Grants (CDBG)