Customer Support Specialist (Boston)
RunMyLease Inc, Boston, MA, United States
ustomer Support Specialist
Hybrid – Boston, MA
We’re a quickly growing SaaS company supporting automotive dealerships across the country, and we’re looking for a Customer Support Specialist who’s sharp, curious, and ready to jump into a fast-paced environment.
This isn’t a scripted support role - you’ll be reviewing data, solving real client issues, and working closely with internal teams to make things right.
Key Responsibilities:
Manage and respond to client support tickets
Investigate discrepancies across feeds, dashboards, and websites
Troubleshoot issues and identify root causes - not just quick fixes
Escalate bugs and technical issues with clear documentation
Partner with Dev, Sales, and Account Management teams to resolve issues
Keep clients informed with timely, professional communication
Maintain accurate records of client interactions and resolutions
Requirements:
2–3 years of professional experience (support, ops, or detail-heavy roles)
Strong written communication skills
Highly organized and able to manage multiple priorities
Comfortable working in Excel/Google Sheets (data comparisons, etc.)
Problem-solver mindset with strong attention to detail
Quick learner with interest in SaaS/tech
What We Offer
Competitive salary ($70,000 - $90,000) and health benefits
Unlimited PTO & company holidays
Clear paths for growth and upward mobility
Exposure to leadership and cross-functional teams
A collaborative, supportive, and fast-moving team environment
Hybrid – Boston, MA
We’re a quickly growing SaaS company supporting automotive dealerships across the country, and we’re looking for a Customer Support Specialist who’s sharp, curious, and ready to jump into a fast-paced environment.
This isn’t a scripted support role - you’ll be reviewing data, solving real client issues, and working closely with internal teams to make things right.
Key Responsibilities:
Manage and respond to client support tickets
Investigate discrepancies across feeds, dashboards, and websites
Troubleshoot issues and identify root causes - not just quick fixes
Escalate bugs and technical issues with clear documentation
Partner with Dev, Sales, and Account Management teams to resolve issues
Keep clients informed with timely, professional communication
Maintain accurate records of client interactions and resolutions
Requirements:
2–3 years of professional experience (support, ops, or detail-heavy roles)
Strong written communication skills
Highly organized and able to manage multiple priorities
Comfortable working in Excel/Google Sheets (data comparisons, etc.)
Problem-solver mindset with strong attention to detail
Quick learner with interest in SaaS/tech
What We Offer
Competitive salary ($70,000 - $90,000) and health benefits
Unlimited PTO & company holidays
Clear paths for growth and upward mobility
Exposure to leadership and cross-functional teams
A collaborative, supportive, and fast-moving team environment