Director, Digital Workplace Services (IT Infrastructure)
KLA, Rawsonville, MI, United States
Job Description
We are seeking an experienced IT Director for Global Digital Workplace, End User Services & IT Site Operations to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer‑centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.
Key Responsibilities
Lead the strategy and operations of global digital workplace services, overseeing the management of workplace technologies, end‑user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.
Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.
Lead the global ServiceNow platform (ITSM, ITOM, CSM) across IT and company.
Develop and implement streamlined IT support models (both on‑site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction.
Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant.
Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics.
Foster a culture of innovation, collaboration, and continuous learning within the team.
Champion user‑centric design and accessibility in digital tools and service processes.
Manage relationships with technology vendors and service providers.
Develop and control budgets for digital workplace initiatives and support operations.
Preferred Qualifications
10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large‑scale IT support teams, including offshore operations and vendor management.
Experience leading IT service management and technology modernization for large scale enterprise organizations (15K+ users).
Proven track record in providing secure, reliable, and scalable digital workplace systems and services.
Exceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders.
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field.
Minimum Qualifications
Master's level degree with a minimum of 10 years of relevant experience, OR
Bachelor's level degree with a minimum of 12 years of relevant experience.
Base Pay Range and Location
Base Pay Range: $151,300.00 - $264,800.00 Annually. Primary Location: USA – MI – Ann Arbor.
Benefits
Participation in performance incentive programs.
Eligibility for medical, dental, vision, life, and other voluntary benefits.
401(K) with company matching.
Employee stock purchase program (ESPP).
Student debt assistance and tuition reimbursement.
Development and career growth opportunities and programs.
Financial planning and wellness benefits, including employee assistance program (EAP).
Paid time off and paid company holidays.
Family care and bonding leave.
Equal Opportunity Employer
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact talent.acquisition@kla.com or +1-408-352-2808 to request accommodation.
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We are seeking an experienced IT Director for Global Digital Workplace, End User Services & IT Site Operations to lead the strategy, delivery, and operations of modern workplace technologies and global support services. This role is responsible for creating a seamless, secure, and productive digital experience for employees across the organization. The ideal candidate will combine technical expertise with strong leadership and customer‑centric skills to drive innovation, optimize support models, and ensure high levels of customer satisfaction.
Key Responsibilities
Lead the strategy and operations of global digital workplace services, overseeing the management of workplace technologies, end‑user devices, IT customer support, global PC logistics, and the development and optimization of solutions and support processes.
Oversee workplace technologies such as Unified Communications (Teams, Zoom), conferencing rooms, Intune, Office 365, AV systems, and related platforms.
Lead the global ServiceNow platform (ITSM, ITOM, CSM) across IT and company.
Develop and implement streamlined IT support models (both on‑site and remote) along with modern IT solutions to proactively resolve technical issues, enhance productivity, and boost customer satisfaction.
Partner with IT stakeholders and external vendors to keep workplace environments up to date and compliant.
Drive continuous improvement initiatives to optimize productivity and monitor customer experience metrics.
Foster a culture of innovation, collaboration, and continuous learning within the team.
Champion user‑centric design and accessibility in digital tools and service processes.
Manage relationships with technology vendors and service providers.
Develop and control budgets for digital workplace initiatives and support operations.
Preferred Qualifications
10+ years of leadership experience in enterprise IT workplace technologies, global operations, and large‑scale IT support teams, including offshore operations and vendor management.
Experience leading IT service management and technology modernization for large scale enterprise organizations (15K+ users).
Proven track record in providing secure, reliable, and scalable digital workplace systems and services.
Exceptional leadership, communication, and stakeholder management skills, ability to influence and communicate with executives and stakeholders.
Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or related technical field.
Minimum Qualifications
Master's level degree with a minimum of 10 years of relevant experience, OR
Bachelor's level degree with a minimum of 12 years of relevant experience.
Base Pay Range and Location
Base Pay Range: $151,300.00 - $264,800.00 Annually. Primary Location: USA – MI – Ann Arbor.
Benefits
Participation in performance incentive programs.
Eligibility for medical, dental, vision, life, and other voluntary benefits.
401(K) with company matching.
Employee stock purchase program (ESPP).
Student debt assistance and tuition reimbursement.
Development and career growth opportunities and programs.
Financial planning and wellness benefits, including employee assistance program (EAP).
Paid time off and paid company holidays.
Family care and bonding leave.
Equal Opportunity Employer
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact talent.acquisition@kla.com or +1-408-352-2808 to request accommodation.
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