Payment Services Associate II (Deposits)

Description

The Associate II, Payment Services (Deposits) processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.

Job Duties:

Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processors for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactions, Alkami for online banking, Fed Advantage for ACH processing,PNC for foreign currency and checks, and Single Point (US Bank) for lockbox research
Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review
Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions
Communicate with members and internal partners as appropriate to achieve positive and responsive customer service
Respond to inquiries from internal associates assisting members regarding payment/deposits
Assess member financial resources using the core system to complete transactions
Adhere to appropriate levels of approval and limit requirement in evaluating transactions
Research and resolve member, vendor and internal issues by adjusting processes as appropriate
Perform testing for periodic system upgrades and enhancements
Actively provides feedback around process improvements to support effectiveness in operational functions, procedures and work methods
Assists with projects as a Subject Matter Expert for testing, business requirements, process mapping
Essential Skills:

Minimum one year's experience in the financial industry, ideally in payment operations or back-office operation
Experience handling sensitive information in a confidential manner
Experience in reviewing and identifying suspicious/fraudulent activity is preferred
Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction
Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook)
Certification/License: N/A
Minimum Education: High School Diploma with some post-secondary education preferred
Location:

Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)

Target Compensation in Hillsboro, OR: $22.33 to $26.68 per hour + annual bonus

Benefits options include:

Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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First Tech is not currently offering Visa transfer or sponsorship for this position