Director of Auxiliary Food Services and Hospitality Operations (Queens County)

Queensborough Community College (QCC), part of the City University of New York (CUNY) system, is
a vibrant, student-centered institution committed to excellence, access, and innovation. We take pride in
fostering a supportive, inclusive workplace where employees are valued, professional growth is
encouraged, and contributions directly impact student success and the overall campus experience.
Reporting to the Executive Director of Finance and Administration, with a dotted line to the Vice
President for Finance and Administration, the Director of Auxiliary Food Services and Hospitality
Operations provides strategic and operational leadership for all campus dining, catering, and hospitality
services at Queensborough Community College.
This position plays a key role in shaping the campus experience by ensuring high-quality food service
operations, exceptional hospitality standards, and effective management of auxiliary revenue-generating
activities. The Director is responsible for creating a welcoming, efficient, and service-oriented
environment that supports students, faculty, staff, and campus visitors.
Key Responsibilities
The Director is responsible for the overall leadership, management, and continuous improvement of
campus food services and hospitality operations, including but not limited to:
 Provide strategic leadership and day-to-day oversight of all dining and hospitality operations on
campus
 Oversee the preparation, quality, and service delivery of all menu items to ensure consistency,
excellence, and customer satisfaction
 Lead, supervise, and develop food service and hospitality staff, fostering a culture of
accountability, teamwork, and service excellence
 Manage and coordinate all campus catering services, including planning, logistics, execution, and
evaluation of events
 Develop strong partnerships with campus departments to support events and deliver high-quality
hospitality services that enhance campus life
 Ensure compliance with all Local, State, and Federal regulations, including Health Department
standards, OSHA, ADA, and food safety requirements
 Maintain a safe, clean, and fully compliant food service and hospitality environment through
ongoing training and monitoring
 Oversee inventory control, procurement, ordering, receiving, and vendor management to ensure
operational efficiency and cost effectiveness
 Manage financial operations, including cash handling, sales reconciliation, budgeting support,
and reporting
 Identify opportunities to enhance auxiliary revenue streams and improve operational performance
 Prepare and maintain required operational reports, performance metrics, and compliance
documentation
 Collaborate with campus leadership to align hospitality services with institutional priorities and
student success initiatives
 Perform related duties and special projects to ensure uninterrupted, high-quality service delivery
Minimum Qualifications
 Minimum of 10 years of progressive experience in food service management, hospitality
operations, dining services, or a related field
 Demonstrated leadership experience managing both dining and catering operations
 Strong knowledge of food safety regulations, including Local, State, and Federal requirements
 Proven ability to lead, train, and develop diverse teams in a service-oriented environment
 Experience with budgeting, financial oversight, procurement, and inventory management
 Strong organizational, communication, and customer service skills
Compensation and Benefits
 Salary range: $90,000 – $110,000, commensurate with experience
 Benefits: Comprehensive benefits package provided through the Research Foundation of The
City University of New York (RF CUNY), including health insurance, retirement plans, and
additional employee benefits
Why Join QCC?
At Queensborough Community College, you will join a mission-driven institution where your work
directly contributes to student success and an exceptional campus experience. We are committed to
fostering a collaborative, inclusive, and service-oriented environment where employees can grow
professionally while making a meaningful impact.
We offer:
 A supportive and collaborative work environment
 Opportunities for professional development and advancement
 A strong commitment to work-life balance
 The opportunity to shape and elevate campus hospitality services at a vibrant community college