Entry Level-Call Center Representative-Fully Remote
ADF Medical, Chicago, IL, United States
JOB OPENING – Call Center Representative (Entry Level – Fully Remote)
ADF Medical Services Inc.
We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed – just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home – this opportunity is for you!
Role:
Call Center Representative (Entry Level)
Department:
Customer Support & Patient Services
Location:
Fully Remote
Type:
Full-Time / Part-Time
Responsibilities
Handle inbound calls from patients and clients professionally and courteously
Provide accurate information on services, appointments, billing, and general support
Listen actively and respond to patient concerns with empathy and patience
Document all call interactions accurately in our CRM and support systems
Direct complex or sensitive inquiries to the appropriate team or department
Follow company call scripts, guidelines, and communication standards
Meet daily call handling targets and customer satisfaction benchmarks
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Participate in paid training, onboarding, and ongoing coaching sessions
Benefits
Competitive starting pay
Paid training and onboarding
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options including evenings and weekends
Mentorship and ongoing support from team leaders
Clear path for career growth within ADF Medical Services
No experience needed – we will train you
#J-18808-Ljbffr
ADF Medical Services Inc.
We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed – just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home – this opportunity is for you!
Role:
Call Center Representative (Entry Level)
Department:
Customer Support & Patient Services
Location:
Fully Remote
Type:
Full-Time / Part-Time
Responsibilities
Handle inbound calls from patients and clients professionally and courteously
Provide accurate information on services, appointments, billing, and general support
Listen actively and respond to patient concerns with empathy and patience
Document all call interactions accurately in our CRM and support systems
Direct complex or sensitive inquiries to the appropriate team or department
Follow company call scripts, guidelines, and communication standards
Meet daily call handling targets and customer satisfaction benchmarks
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Participate in paid training, onboarding, and ongoing coaching sessions
Benefits
Competitive starting pay
Paid training and onboarding
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options including evenings and weekends
Mentorship and ongoing support from team leaders
Clear path for career growth within ADF Medical Services
No experience needed – we will train you
#J-18808-Ljbffr