University Library Technician - Journey Job at East Carolina University in Green
East Carolina University, Greenville, SC, United States
Organizational Unit Overview
ECU Libraries is a branch of Academic Affairs and reports through the Provost/ Vice-Chancellor for Academic Affairs. ECU Libraries serves East Carolina University faculty, students, staff and visitors by offering library research and services to support the research, instruction and service goals of the University. ECU Libraries is comprised of Joyner Library on ECU’s main campus, Laupus Library on ECU’s health sciences campus, and the Music Library, located in the Fletcher Music building.
Job Duties
The Department of Research & Instructional Services at Joyner Library seeks a candidate to provide administrative and technical support for library operations, including preparing classrooms, coordinating with technology staff, and maintaining service statistics and reports. The position supports Springshare tools (LibAnswers, LibCal, LibGuides) through account management, feature updates, and accessibility review. It also provides reference services, assisting patrons with research, databases, government documents, and general inquiries, and referring complex questions as needed. The role coordinates scheduling for library instruction, research consultations, and reference services in collaboration with faculty and staff; manages office supplies; and contributes to departmental assessment, meetings, and ongoing projects.
Provide administrative and technical support, including classroom setup, statistics tracking, and supply management – 20%
Maintain and support Springshare tools (LibAnswers, LibCal, LibGuides), including accounts and accessibility review – 25%
Deliver reference services, guiding patrons to appropriate resources and providing research assistance – 25%
Coordinate and schedule library instruction, research consultations, and reference coverage – 25%
Participate in professional development, committee work, and other assigned duties – 5%
Qualifications
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
License or Certification required by statute or regulation: None.
Preferred Experience, Skills, Training/Education
Excellent interpersonal and written communication skills
Experience coordinating schedules or calendars in a library setting
Training and experience delivering reference service in an academic library
Familiarity with Springshare products (LibGuides, LibCal, LibAnswers, LibChat, etc.)
Experience collecting, managing, and reporting service or program statistics
Knowledge of basic computer applications
Strong customer service and interpersonal skills
Familiarity with trends in higher education
Equal Employment Opportunity
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu .
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ECU Libraries is a branch of Academic Affairs and reports through the Provost/ Vice-Chancellor for Academic Affairs. ECU Libraries serves East Carolina University faculty, students, staff and visitors by offering library research and services to support the research, instruction and service goals of the University. ECU Libraries is comprised of Joyner Library on ECU’s main campus, Laupus Library on ECU’s health sciences campus, and the Music Library, located in the Fletcher Music building.
Job Duties
The Department of Research & Instructional Services at Joyner Library seeks a candidate to provide administrative and technical support for library operations, including preparing classrooms, coordinating with technology staff, and maintaining service statistics and reports. The position supports Springshare tools (LibAnswers, LibCal, LibGuides) through account management, feature updates, and accessibility review. It also provides reference services, assisting patrons with research, databases, government documents, and general inquiries, and referring complex questions as needed. The role coordinates scheduling for library instruction, research consultations, and reference services in collaboration with faculty and staff; manages office supplies; and contributes to departmental assessment, meetings, and ongoing projects.
Provide administrative and technical support, including classroom setup, statistics tracking, and supply management – 20%
Maintain and support Springshare tools (LibAnswers, LibCal, LibGuides), including accounts and accessibility review – 25%
Deliver reference services, guiding patrons to appropriate resources and providing research assistance – 25%
Coordinate and schedule library instruction, research consultations, and reference coverage – 25%
Participate in professional development, committee work, and other assigned duties – 5%
Qualifications
High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.
License or Certification required by statute or regulation: None.
Preferred Experience, Skills, Training/Education
Excellent interpersonal and written communication skills
Experience coordinating schedules or calendars in a library setting
Training and experience delivering reference service in an academic library
Familiarity with Springshare products (LibGuides, LibCal, LibAnswers, LibChat, etc.)
Experience collecting, managing, and reporting service or program statistics
Knowledge of basic computer applications
Strong customer service and interpersonal skills
Familiarity with trends in higher education
Equal Employment Opportunity
East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu .
#J-18808-Ljbffr