Virginia Polytechnic Institute and State University (VT) is hiring: End User Sup
Virginia Polytechnic Institute and State University (VT), Blacksburg, VA, United States
Job Description Serve as a technical expert and administrative IT support helping to create a strong information technology foundation for the President, Executive Vice President and Chief Operating Officer, and Executive VP and Provost senior management areas. Provides technical support including installing, maintaining, troubleshooting, and upgrading desktops, laptops, printers, peripherals, mobile devices and projection computer hardware and software, for supported offices. Assists with designing automated computer installation processes to reduce install times. Performs troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. Provides polite, professional, courteous customer service to users. Responds to user needs via phone calls, tickets, and emails. Deals with confidential and sensitive information in an appropriate manner and in accordance with university policies and procedures. Additionally, the End User Support Specialist gathers and manages information needed for maintenance of departmental system documentation and inventory databases. Performs other IT related work as assigned.
Required Qualifications A bachelor’s degree in Business Information Technology, Computer Science or a related field or related equivalent experience
Experience with computer system administration tools such as BigFix, Microsoft Intune, Microsoft SCCM, etc
Experience working in a Windows Active Directory environment
Experience with mobile device management platforms such as JAMF
Experience with Windows and Mac operating systems
Experience in an IT support or help desk environment
Experience with ticketing systems such as ServiceNow, TeamDynamix, etc
Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
Ability to operate independently and without supervision to accomplish organizational goals and objectives
Comprehensive knowledge of PC hardware, software and printing
Ability to effectively analyze, research and resolve technical problems
Must have a valid motor vehicle operator's license to travel and transport equipment to various work sites across campus
Preferred Qualifications Experience in IP Security, Windows Firewall and knowledge of desktop security best practices
Experience with automated image deployment
Experience with Windows roaming profiles and file redirection
Experience working in a state and/or university environment
Pay Band: 4
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: Salary range of $48,000 - $52,000
Hours per week: 40
Review Date: 4/02/2026
Additional Information: The successful candidate will be required to have a criminal conviction check.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at zlacroix@vt.edu during regular business hours at least 10 business days prior to the event.
#J-18808-Ljbffr
Required Qualifications A bachelor’s degree in Business Information Technology, Computer Science or a related field or related equivalent experience
Experience with computer system administration tools such as BigFix, Microsoft Intune, Microsoft SCCM, etc
Experience working in a Windows Active Directory environment
Experience with mobile device management platforms such as JAMF
Experience with Windows and Mac operating systems
Experience in an IT support or help desk environment
Experience with ticketing systems such as ServiceNow, TeamDynamix, etc
Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
Ability to operate independently and without supervision to accomplish organizational goals and objectives
Comprehensive knowledge of PC hardware, software and printing
Ability to effectively analyze, research and resolve technical problems
Must have a valid motor vehicle operator's license to travel and transport equipment to various work sites across campus
Preferred Qualifications Experience in IP Security, Windows Firewall and knowledge of desktop security best practices
Experience with automated image deployment
Experience with Windows roaming profiles and file redirection
Experience working in a state and/or university environment
Pay Band: 4
Overtime Status: Non-Exempt: Eligible for overtime
Appointment Type: Regular
Salary Information: Salary range of $48,000 - $52,000
Hours per week: 40
Review Date: 4/02/2026
Additional Information: The successful candidate will be required to have a criminal conviction check.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at zlacroix@vt.edu during regular business hours at least 10 business days prior to the event.
#J-18808-Ljbffr