Senior Vice President of Member Services
Levo Federal Credit Union, Steen, MN, United States
Senior Vice President of Member Services
Lead with Purpose. Serve the Community. Elevate the Member Experience.
Levo Credit Union is seeking a collaborative and strategic
Senior Vice President of Member Services
to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of
branch operations, lending, and recovery services , ensuring exceptional service while maintaining financially strength and operational efficiency.
This is an opportunity to join a
community-focused credit union
where relationships matter, employees are empowered, and members remain at the center of every decision.
Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in
Sioux Falls and the surrounding region , we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees.
Reporting to the Executive VP of Strategy and Service, the SVP will lead
branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections.
This role is critical in delivering a consistent, high quality
member experience across all channels,
aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.
Key Responsibilities
Lead
enterprise-wide operational strategy , aligning
branch services, service center, lending, and recovery
with organizational goals
Champion a
member-first culture
across all channels
Drive
operational excellence
through process optimization and workforce strategy
Use
KPIs
to drive
performance, profitability, and member outcomes
Oversee
lending strategy, portfolio performance, and product development
Lead
recovery and collections strategy
to support financial strength
Ensure
regulatory compliance
and alignment of
policies and procedures
Leverage
data, technology, and market insights
to guide decisions and identify growth opportunities
Oversee
budgeting and resource allocation , to support strategic objectives
Build and develop
high-performing leadership teams
Represent the organization through
community engagement
and partnerships
Requirements
8-10+ years of progressive leadership experience in
credit union, banking, or financial services
Strong expertise in
lending, recovery efforts, branch operations, and/or member service delivery
Proven ability to lead teams and execute strategic initiatives
Experience using data and analytics to improve performance
Solid understanding of
regulatory compliance and risk management
Collaborative leadership style with a commitment to
community impact
Strong communication, relationship-building, and decision-making skills
Salary Description
$145,000-$242,000 Annual Salary
Lead with Purpose. Serve the Community. Elevate the Member Experience.
Levo Credit Union is seeking a collaborative and strategic
Senior Vice President of Member Services
to help lead our continued growth and expand our impact. As a key member of our senior leadership team, this role will guide the strategy and execution of
branch operations, lending, and recovery services , ensuring exceptional service while maintaining financially strength and operational efficiency.
This is an opportunity to join a
community-focused credit union
where relationships matter, employees are empowered, and members remain at the center of every decision.
Levo is dedicated to improving the financial well-being of our members and strengthening the communities we serve. As a trusted financial partner in
Sioux Falls and the surrounding region , we deliver personalized service, innovative solutions, and a culture grounded in integrity, respect, accountability, and service. Our mission to improve lives by providing relevant financial services, building trusted relationships, supporting our communities, and fostering a rewarding workplace for our employees.
Reporting to the Executive VP of Strategy and Service, the SVP will lead
branch services, virtual banking (service center), consumer and commercial lending, and recovery/collections.
This role is critical in delivering a consistent, high quality
member experience across all channels,
aligning operations with long term growth goals, and strengthening performance, efficiency, and service delivery. The SVP role is essential to lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.
Key Responsibilities
Lead
enterprise-wide operational strategy , aligning
branch services, service center, lending, and recovery
with organizational goals
Champion a
member-first culture
across all channels
Drive
operational excellence
through process optimization and workforce strategy
Use
KPIs
to drive
performance, profitability, and member outcomes
Oversee
lending strategy, portfolio performance, and product development
Lead
recovery and collections strategy
to support financial strength
Ensure
regulatory compliance
and alignment of
policies and procedures
Leverage
data, technology, and market insights
to guide decisions and identify growth opportunities
Oversee
budgeting and resource allocation , to support strategic objectives
Build and develop
high-performing leadership teams
Represent the organization through
community engagement
and partnerships
Requirements
8-10+ years of progressive leadership experience in
credit union, banking, or financial services
Strong expertise in
lending, recovery efforts, branch operations, and/or member service delivery
Proven ability to lead teams and execute strategic initiatives
Experience using data and analytics to improve performance
Solid understanding of
regulatory compliance and risk management
Collaborative leadership style with a commitment to
community impact
Strong communication, relationship-building, and decision-making skills
Salary Description
$145,000-$242,000 Annual Salary