Sr. Credit & Collections Specialist/Escalations Analyst
McKesson, Memphis, TN, United States
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Job Description
Senior Credit & Collections Specialist/Escalations Analyst
plays a critical role in managing and resolving complex and delinquent customer accounts. This position requires strong analytical skills, sound judgment, and the ability to navigate challenging situations with professionalism and initiative. The specialist will serve as a key liaison between customers, internal departments, and leadership to ensure timely resolution of payment issues and to implement strategies that maintain account health.
Key Responsibilities
Account Management & Resolution
Analyze and manage complex and high‑value delinquent accounts.
Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
Make daily decisions regarding order holds or releases based on credit limits and payment status.
Identify and elevate potential write‑offs to management.
Internal Collaboration
Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
Communicate negotiated resolutions and obtain necessary approvals from internal teams.
Provide regular updates and progress reports to leadership.
Customer Engagement
Engage with customers to present tailored solutions addressing cash‑flow challenges.
Propose and upsell alternative payment options when necessary.
Maintain a professional and diplomatic approach in all customer interactions.
Strategic Support
Support strategic customers and expand market segments.
Provide insights and trends to Sales and other stakeholders to inform business decisions.
Develop and implement strategies to ensure accounts remain current post‑resolution.
Mentorship & Best Practices
Train and mentor new team members.
Share expertise and promote best practices across the team.
Skills & Qualifications
Minimum Requirements
Typically requires 5+ years of related experience.
Exceptional communication and negotiation skills.
Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, and Teams.
Preferred Skills & Qualifications
Experience in corporate credit and collections.
Strong understanding of finance principles and practices.
Strong customer service skills.
Ability to multitask across various systems while meeting deadlines.
Prior negotiation experience.
Benefits
We are proud to offer a competitive compensation package as part of our Total Rewards. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation such as an annual bonus or long‑term incentive opportunities may be offered.
Base Pay Range
$22.91 – $38.18
Equal Employment Opportunity
McKesson is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com (United States) or Accessibility@mckesson.ca (Canada). Resumes or CVs submitted to this email box will not be accepted.
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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Job Description
Senior Credit & Collections Specialist/Escalations Analyst
plays a critical role in managing and resolving complex and delinquent customer accounts. This position requires strong analytical skills, sound judgment, and the ability to navigate challenging situations with professionalism and initiative. The specialist will serve as a key liaison between customers, internal departments, and leadership to ensure timely resolution of payment issues and to implement strategies that maintain account health.
Key Responsibilities
Account Management & Resolution
Analyze and manage complex and high‑value delinquent accounts.
Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
Make daily decisions regarding order holds or releases based on credit limits and payment status.
Identify and elevate potential write‑offs to management.
Internal Collaboration
Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
Communicate negotiated resolutions and obtain necessary approvals from internal teams.
Provide regular updates and progress reports to leadership.
Customer Engagement
Engage with customers to present tailored solutions addressing cash‑flow challenges.
Propose and upsell alternative payment options when necessary.
Maintain a professional and diplomatic approach in all customer interactions.
Strategic Support
Support strategic customers and expand market segments.
Provide insights and trends to Sales and other stakeholders to inform business decisions.
Develop and implement strategies to ensure accounts remain current post‑resolution.
Mentorship & Best Practices
Train and mentor new team members.
Share expertise and promote best practices across the team.
Skills & Qualifications
Minimum Requirements
Typically requires 5+ years of related experience.
Exceptional communication and negotiation skills.
Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, and Teams.
Preferred Skills & Qualifications
Experience in corporate credit and collections.
Strong understanding of finance principles and practices.
Strong customer service skills.
Ability to multitask across various systems while meeting deadlines.
Prior negotiation experience.
Benefits
We are proud to offer a competitive compensation package as part of our Total Rewards. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation such as an annual bonus or long‑term incentive opportunities may be offered.
Base Pay Range
$22.91 – $38.18
Equal Employment Opportunity
McKesson is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com (United States) or Accessibility@mckesson.ca (Canada). Resumes or CVs submitted to this email box will not be accepted.
#J-18808-Ljbffr