Collections Specialist I/II
ARUP Laboratories, Inc, Salt Lake City, UT, United States
Schedule
:
Monday - Friday (40 hrs/wk)
8:00 AM - 4:30 PM
Department : Finance - 135
Primary Purpose
:
The Accounts Receivable (A/R) Collections Specialist is responsible for managing and collecting outstanding balances from ARUP Clients. This role ensures timely reimbursement and maintains positive relationships with clients while adhering to the company’s policy on DSO. The A/R Collections Specialist partners with sales, and Finance to support ARUP’s financial performance and deliver excellent customer service.
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
Essential Functions
Establish Client contacts to ensure proper invoices delivery and secure timely payments.
Review and manage accounts receivable aging reports to identify delinquent accounts.
Contact Clients to resolve outstanding balances and secure payment.
Monthly research and follow-up on unresolved credits on assigned accounts.
Collaborate with supervisor/lead on any account reaching 50 days+ aging.
Partner with internal teams and the Supervisor of Accounts Receivable to resolve complex invoice issues.
Collaborate with Supervisor/Lead on any account experiencing financial constraints.
Communicate effectively with clients, Sales, and Client Services to clarify billing discrepancies.
Calculate and apply interest to accounts that are past due.
Follow all collections policies and procedures.
Continued follow-up via email and phone calls for all overdue accounts.
Record daily collection activity and status updates in A/R tracking systems.
Ensure all actions are documented within company policies.
Ensure compliance with HIPAA, and PHI requirements.
Other duties as assigned.
Physical and Other Requirements
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Qualifications
Education
Required
High School Diploma or Equivalent or better.
Experience
Required
1+ years of experience in Accounts Receivable and collections OR one (1) year of experience at ARUP working with Millennium
Proficiency with Microsoft Office (Excel, Word, Outlook)
Must pass a credit check
Preferred
Associate’s degree in business
Experience in laboratory billing and collections
Strong problem-solving, negotiation, and communication skills
Proficiency with collection and aging systems
2+ years of experience in Accounts Receivable and collections
Basic computer skills and knowledge, with an emphasis on A/R billing
10-Key skills by touch
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
:
Monday - Friday (40 hrs/wk)
8:00 AM - 4:30 PM
Department : Finance - 135
Primary Purpose
:
The Accounts Receivable (A/R) Collections Specialist is responsible for managing and collecting outstanding balances from ARUP Clients. This role ensures timely reimbursement and maintains positive relationships with clients while adhering to the company’s policy on DSO. The A/R Collections Specialist partners with sales, and Finance to support ARUP’s financial performance and deliver excellent customer service.
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.
Essential Functions
Establish Client contacts to ensure proper invoices delivery and secure timely payments.
Review and manage accounts receivable aging reports to identify delinquent accounts.
Contact Clients to resolve outstanding balances and secure payment.
Monthly research and follow-up on unresolved credits on assigned accounts.
Collaborate with supervisor/lead on any account reaching 50 days+ aging.
Partner with internal teams and the Supervisor of Accounts Receivable to resolve complex invoice issues.
Collaborate with Supervisor/Lead on any account experiencing financial constraints.
Communicate effectively with clients, Sales, and Client Services to clarify billing discrepancies.
Calculate and apply interest to accounts that are past due.
Follow all collections policies and procedures.
Continued follow-up via email and phone calls for all overdue accounts.
Record daily collection activity and status updates in A/R tracking systems.
Ensure all actions are documented within company policies.
Ensure compliance with HIPAA, and PHI requirements.
Other duties as assigned.
Physical and Other Requirements
Stooping: Bending body downward and forward by bending spine at the waist.
Reaching: Extending hand(s) and arm(s) in any direction.
Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: Frequently communicate with others.
PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.
Qualifications
Education
Required
High School Diploma or Equivalent or better.
Experience
Required
1+ years of experience in Accounts Receivable and collections OR one (1) year of experience at ARUP working with Millennium
Proficiency with Microsoft Office (Excel, Word, Outlook)
Must pass a credit check
Preferred
Associate’s degree in business
Experience in laboratory billing and collections
Strong problem-solving, negotiation, and communication skills
Proficiency with collection and aging systems
2+ years of experience in Accounts Receivable and collections
Basic computer skills and knowledge, with an emphasis on A/R billing
10-Key skills by touch
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr