Project Manager
Micro Merchant Systems, Inc., Shreveport, LA, United States
Job Summary
As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.
Key Responsibilities
Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
Collaboratively develop and build a detailed project plan to monitor and track progress; set expectations, assign duties, and delegate responsibilities.
Coordinate internal resources for flawless execution of multiple projects.
Track project performance using data and analytics.
Coordinate and communicate frequently with customers on project status and project needs.
Coordinate and attend project meetings; lead meetings where assigned.
Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails—ensuring all necessary materials are current, properly filed, and stored.
Prepare presentations for customer and internal meetings.
Manage customer-reported issues for assigned accounts.
Adhere to budget by monitoring expenses and implementing cost-saving measures.
Work with multiple customers across multiple concurrent projects.
Work closely with customers on large, complex, multi‑team customer accounts.
Manage projects end‑to‑end for Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post‑go‑live support.
Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach.
Take responsibility for the overall success of projects, including cost, schedule, and quality.
Serve as the expert for Enterprise customers, particularly regarding migrations and customizations.
Serve as the conduit for communication from the client to internal parties and subcontractors.
Identify potential risks to delivery and implementation, formulate mitigation strategies, resolve escalated issues, and maintain risk registers for all in‑flight delivery projects.
Work closely with product and other departments to ensure project and customer success for each implementation.
Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with sales to ensure messaging and handoffs; partner with operations to ensure ongoing positive customer experience.
Build excellent working relationships with business leaders, colleagues, and the broader team.
Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate implementation goals.
Effectively provide workarounds and out‑of‑the‑box solutions where applicable.
Drive post‑launch postmortem for knowledge sharing and learning.
Qualifications
Expertise in multi‑region, large pharmacy management, and health tech projects; strong command of project management, phasing, milestone tracking, and driving successful launches.
Thrives in a fast‑paced environment with strong time management and prioritization skills.
Can build playbooks and execute against playbook milestones and project tasks to improve delivery efficiency and productivity.
5+ years of experience in customer‑facing, enterprise‑level software implementation, technical account management, consulting, or systems integration roles.
Can successfully deliver multiple complex projects simultaneously with strong attention to detail.
Able to work efficiently and with high accountability individually and in a team.
Experience with troubleshooting, post‑launch monitoring, and go‑live support, all with a customer‑centric mindset.
Project management, writing, communication, and problem‑solving skills.
Strong understanding of API connections, integrations, SQL queries, data transformation, and comfortable discussing pharmacy workflow.
Ability to work and communicate effectively with both technical and business stakeholders.
Region/Timezone – US time zone.
Experience with both Non‑SaaS and SaaS environments.
Location: NY, PA, IL, TX, LA, and SC.
Benefits
Refreshments & Dining – HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health – mental well‑being program
Paid Prenatal Leave
Compensation
The pay range for this role is 90,000 – 100,000 USD per year (HQ).
EEO Statement
PrimeRx is an equal‑opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.
Key Responsibilities
Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
Collaboratively develop and build a detailed project plan to monitor and track progress; set expectations, assign duties, and delegate responsibilities.
Coordinate internal resources for flawless execution of multiple projects.
Track project performance using data and analytics.
Coordinate and communicate frequently with customers on project status and project needs.
Coordinate and attend project meetings; lead meetings where assigned.
Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails—ensuring all necessary materials are current, properly filed, and stored.
Prepare presentations for customer and internal meetings.
Manage customer-reported issues for assigned accounts.
Adhere to budget by monitoring expenses and implementing cost-saving measures.
Work with multiple customers across multiple concurrent projects.
Work closely with customers on large, complex, multi‑team customer accounts.
Manage projects end‑to‑end for Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post‑go‑live support.
Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach.
Take responsibility for the overall success of projects, including cost, schedule, and quality.
Serve as the expert for Enterprise customers, particularly regarding migrations and customizations.
Serve as the conduit for communication from the client to internal parties and subcontractors.
Identify potential risks to delivery and implementation, formulate mitigation strategies, resolve escalated issues, and maintain risk registers for all in‑flight delivery projects.
Work closely with product and other departments to ensure project and customer success for each implementation.
Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with sales to ensure messaging and handoffs; partner with operations to ensure ongoing positive customer experience.
Build excellent working relationships with business leaders, colleagues, and the broader team.
Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate implementation goals.
Effectively provide workarounds and out‑of‑the‑box solutions where applicable.
Drive post‑launch postmortem for knowledge sharing and learning.
Qualifications
Expertise in multi‑region, large pharmacy management, and health tech projects; strong command of project management, phasing, milestone tracking, and driving successful launches.
Thrives in a fast‑paced environment with strong time management and prioritization skills.
Can build playbooks and execute against playbook milestones and project tasks to improve delivery efficiency and productivity.
5+ years of experience in customer‑facing, enterprise‑level software implementation, technical account management, consulting, or systems integration roles.
Can successfully deliver multiple complex projects simultaneously with strong attention to detail.
Able to work efficiently and with high accountability individually and in a team.
Experience with troubleshooting, post‑launch monitoring, and go‑live support, all with a customer‑centric mindset.
Project management, writing, communication, and problem‑solving skills.
Strong understanding of API connections, integrations, SQL queries, data transformation, and comfortable discussing pharmacy workflow.
Ability to work and communicate effectively with both technical and business stakeholders.
Region/Timezone – US time zone.
Experience with both Non‑SaaS and SaaS environments.
Location: NY, PA, IL, TX, LA, and SC.
Benefits
Refreshments & Dining – HQ
Medical Insurance
Dental Insurance
Vision Insurance
401k safe harbor plan, match up to 4%
HSA/FSA/Commuter
Paid STD/Life
Employee discount program
Employee assistance program
Spring Health – mental well‑being program
Paid Prenatal Leave
Compensation
The pay range for this role is 90,000 – 100,000 USD per year (HQ).
EEO Statement
PrimeRx is an equal‑opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr