Client Service Senior Manager
JPMorgan Chase & Co., Irvine, CA, United States
Business Unit Commercial & Investment Bank
Posting Date 04/27/2026, 04:57 PM
Locations 3 Park Plz, Irvine, CA, 92614, US
Job Schedule Full time
Job Shift Day
Job Description
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best in class service. Help be the reason our client stay with Chase!
As a Client Service Senior Manager within the Commercial Bank you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.
Job Responsibilities
Anticipate and manage work volumes, adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret client data to identify trends and develop department strategy
Drive change initiatives, business strategy and technology enhancements programs
Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Attract, develop and retain top talent. Coach and engage – to drive performance
Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
Build and maintain a culture of trust, transparency and integrity
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Required Qualifications, Skills and Capabilities
Comprehensive knowledge of Treasury Services and/or Custom Card products
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
6+ years of client facing work experience
Delivering Coaching and Feedback/People Management
Preferred Qualifications, skills and capabilities
Google G suites / Microsoft Office adept
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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Posting Date 04/27/2026, 04:57 PM
Locations 3 Park Plz, Irvine, CA, 92614, US
Job Schedule Full time
Job Shift Day
Job Description
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best in class service. Help be the reason our client stay with Chase!
As a Client Service Senior Manager within the Commercial Bank you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.
Job Responsibilities
Anticipate and manage work volumes, adhering to established policies and deadlines
Collaborate with stakeholders to effectively resolve client issues / escalations
Analyze and interpret client data to identify trends and develop department strategy
Drive change initiatives, business strategy and technology enhancements programs
Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Attract, develop and retain top talent. Coach and engage – to drive performance
Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
Build and maintain a culture of trust, transparency and integrity
Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Required Qualifications, Skills and Capabilities
Comprehensive knowledge of Treasury Services and/or Custom Card products
Ability to influence others without direct supervision
Ability to provide quantifiable management reporting & present findings
Project Management & Execution
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to adapt to change
Demonstrated team building skills and ability to work in a team environment
6+ years of client facing work experience
Delivering Coaching and Feedback/People Management
Preferred Qualifications, skills and capabilities
Google G suites / Microsoft Office adept
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
#J-18808-Ljbffr