Auto Lending Credit Verification Specialist
JPMorgan Chase & Co., Tampa, FL, United States
Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As a Credit Verification Specialist within Chase Auto, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process. The verification process is based on existing credit policies and operations procedures. You will also be responsible for managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.
Job responsibilities
Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence
Interact with dealers, external customers and internal departments within Chase
Conduct employment and insurance verification
Investigate and verify pertinent loan information
Perform application rekeys to identify and correct application submission errors
Meet or exceed quality control audits
Participate in the document retention process
Required qualifications, capabilities, and skills
Strong communication skills
Strong teamwork skills and ability to meet deadlines
Customer service and/or retail sales experience
Attention to detail
Ability to multitask and adapt within a changing environment
Interpersonal and problem-solving skills
Preferred qualifications, capabilities, and skills
Auto Finance experience
Experience within a call center environment preferred
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As a Credit Verification Specialist within Chase Auto, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process. The verification process is based on existing credit policies and operations procedures. You will also be responsible for managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.
Job responsibilities
Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence
Interact with dealers, external customers and internal departments within Chase
Conduct employment and insurance verification
Investigate and verify pertinent loan information
Perform application rekeys to identify and correct application submission errors
Meet or exceed quality control audits
Participate in the document retention process
Required qualifications, capabilities, and skills
Strong communication skills
Strong teamwork skills and ability to meet deadlines
Customer service and/or retail sales experience
Attention to detail
Ability to multitask and adapt within a changing environment
Interpersonal and problem-solving skills
Preferred qualifications, capabilities, and skills
Auto Finance experience
Experience within a call center environment preferred
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