Jr. IT & Systems Administrator
IBISWorld, Inc., New York, NY, United States
Job Overview
Responsible for the installation and maintenance of hardware and software, documents diagnosis and resolution of faults, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. Also performs help desk support.
Key Responsibilities
1st and 2nd level hardware and software desktop support for IBISWorld staff (with Microsoft Windows 11, Apple, Office Products, anti-virus, other software, etc..) and ensure internal support SLAs are met.
Ability to troubleshoot connectivity issues for on-premises and work-from-home staff
Maintenance of the Network printers across all sites including user support
Install new hardware and software as approved.
Conduct training for staff on new hardware and software applications.
Desktop & Server maintenance operations including anti-virus, windows updates, software patch updates
Network maintenance operations such as systems & traffic usage monitoring
Follow up with hardware and software vendors to resolve relevant issues
Support (with guidance from Global Network Manager) and make only authorised changes to:
Physical and virtualized Microsoft Windows Servers to ensure data integrity and high availability
Windows Active Directory, Group Policy, DHCP, DNS and file-services infrastructure
Azure and AWS cloud-hosted services
Office 365 services (such as email, SharePoint, Teams etc.)
MFA services for VPN and cloud services
User and system backups
Monitoring and basic configuration changes on Cisco network device.
Internet services and security administration, including DNS, domain registration, SSL certificates, VPN and network security services
Ability to read system data including, but not limited to, cloud services logs, security and network event logs, syslog’s and firewall logs
Communication with service providers and NOCs for reporting and follow-up of issues
RingCentral cloud-based telephony system administration and support
Supporting staff with setup of required software (such as email, MFA) on smartphones, tablets, etc..
Creation or updates (as required) to documentation detailing all configuration changes and fixes.
Communication to management on errors/outages, progress of allocated tasks and recommendations of new technologies that are relevant for the organisation
Remote support for other offices as needed
Ability to support stakeholders out of hours, including overseas stakeholders.
Detailed documentation and reporting of all configuration changes and fixes that are done as required by management.
Willingness to learn new technologies as the business' needs change and technologies in the marketplace change
Study and work towards professional certifications as per guidance from the Global Network Manager, using the company's training and resources
Occasional travel to remote sites for implementation and support as required
Any other relevant IT tasks
Must be able to work the hours of 11am - 7pm ET
Key Skills & Experience
1-2 years of relevant experience.
Microsoft Windows Server 2012, 2016, 2019 and 2022, and services such as Active Directory, File Services, DNS, DHCP and Virtualisation
Microsoft Office 365
Windows 11 clients including Microsoft Office
Cisco Networking & Security skills useful
Microsoft Azure required or must be attained in the first 3 months of employment.
AWS knowledge useful.
Education requirements
Preferably qualification in IT network and/or systems
Bachelor's degree in computer science, information technology or a related discipline preferred.
Professional network certification from Cisco and/or Microsoft preferred
Attributes
The ability to work independently with minimal supervision as well as in a team environment
Strong analytical and problem-solving skills
Good verbal, written communication and reporting skills
Strong planning, organisational and research skills with an ability to prioritise and complete tasks within competing timeframes
Ability to quickly understand and provide sound advice and recommendations to resolve complex issues
Compensation
75K
EQUAL OPPORTUNITY EMPLOYER
IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.
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Responsible for the installation and maintenance of hardware and software, documents diagnosis and resolution of faults, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. Also performs help desk support.
Key Responsibilities
1st and 2nd level hardware and software desktop support for IBISWorld staff (with Microsoft Windows 11, Apple, Office Products, anti-virus, other software, etc..) and ensure internal support SLAs are met.
Ability to troubleshoot connectivity issues for on-premises and work-from-home staff
Maintenance of the Network printers across all sites including user support
Install new hardware and software as approved.
Conduct training for staff on new hardware and software applications.
Desktop & Server maintenance operations including anti-virus, windows updates, software patch updates
Network maintenance operations such as systems & traffic usage monitoring
Follow up with hardware and software vendors to resolve relevant issues
Support (with guidance from Global Network Manager) and make only authorised changes to:
Physical and virtualized Microsoft Windows Servers to ensure data integrity and high availability
Windows Active Directory, Group Policy, DHCP, DNS and file-services infrastructure
Azure and AWS cloud-hosted services
Office 365 services (such as email, SharePoint, Teams etc.)
MFA services for VPN and cloud services
User and system backups
Monitoring and basic configuration changes on Cisco network device.
Internet services and security administration, including DNS, domain registration, SSL certificates, VPN and network security services
Ability to read system data including, but not limited to, cloud services logs, security and network event logs, syslog’s and firewall logs
Communication with service providers and NOCs for reporting and follow-up of issues
RingCentral cloud-based telephony system administration and support
Supporting staff with setup of required software (such as email, MFA) on smartphones, tablets, etc..
Creation or updates (as required) to documentation detailing all configuration changes and fixes.
Communication to management on errors/outages, progress of allocated tasks and recommendations of new technologies that are relevant for the organisation
Remote support for other offices as needed
Ability to support stakeholders out of hours, including overseas stakeholders.
Detailed documentation and reporting of all configuration changes and fixes that are done as required by management.
Willingness to learn new technologies as the business' needs change and technologies in the marketplace change
Study and work towards professional certifications as per guidance from the Global Network Manager, using the company's training and resources
Occasional travel to remote sites for implementation and support as required
Any other relevant IT tasks
Must be able to work the hours of 11am - 7pm ET
Key Skills & Experience
1-2 years of relevant experience.
Microsoft Windows Server 2012, 2016, 2019 and 2022, and services such as Active Directory, File Services, DNS, DHCP and Virtualisation
Microsoft Office 365
Windows 11 clients including Microsoft Office
Cisco Networking & Security skills useful
Microsoft Azure required or must be attained in the first 3 months of employment.
AWS knowledge useful.
Education requirements
Preferably qualification in IT network and/or systems
Bachelor's degree in computer science, information technology or a related discipline preferred.
Professional network certification from Cisco and/or Microsoft preferred
Attributes
The ability to work independently with minimal supervision as well as in a team environment
Strong analytical and problem-solving skills
Good verbal, written communication and reporting skills
Strong planning, organisational and research skills with an ability to prioritise and complete tasks within competing timeframes
Ability to quickly understand and provide sound advice and recommendations to resolve complex issues
Compensation
75K
EQUAL OPPORTUNITY EMPLOYER
IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.
#J-18808-Ljbffr