Customer Service Representative
Eversource Energy, Westwood, MA, United States
Bilingual Customer Service Representative
Representante de servicio al cliente - Centro de contacto de Westwood. Se desea la habilidad de comunicarse excelentemente por escrito y verbal en Inglés y Español.
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply.
Overview
En Eversource, trabajará para la empresa de suministro de energía más grande de Nueva Inglaterra y prestará servicios a más de 3.6 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire. A nuestro equipo de casi 8000 empleados dedicados le apasiona brindar un servicio al cliente superior; y estamos comprometidos con nuestras comunidades, el medio ambiente y entre nosotros. Tendrá una variedad de oportunidades para avanzar en su carrera.
As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast‑paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.
Responsibilities
Receives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections.
Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations.
Handles overdue, protected and final accounts, arranges for payment on overdue bills, and discusses requirements to obtain protections from service termination.
Arranges for the restoration of service due to non‑payment/meter alive termination. Advises customers of available payment options.
Collects monies and institutes payment agreements.
Receives calls regarding meter reading schedules and policies.
Contacts customers to relay information and provide service.
Resolves customer inquiries.
Processes billing/revenue correction action on demand and non‑demand rated accounts and follows up to insure timely and accurate resolution.
Prepares, corrects, and maintains records for all unmetered use.
Provides information and support to field personnel.
Advises customers if planned outages are on schedule and provides updates and estimated times of restoration of unplanned service outages.
Provides general information on public assistance programs, charitable organizations, and other help agencies. Provides general guidance and budgeting for service. Determines eligibility for special rates.
Contacts customers, doctors, social and regulatory agencies to obtain documentation and/or arrange restoration of service or protection of account.
Determines deposit amounts based upon regulations and Company policies.
Ensures deposits for services are collected.
Interacts with customers and DOR regarding sales tax.
Performs related duties, as well as duties of Customer Service Associate, as required.
Qualifications
Must have a High School Diploma or the equivalent.
Must have at least 1 year of experience in a customer‑related environment or a college degree.
Must pass Company approved SHL Customer Service Assessment.
Must pass an approved background and drug test.
Must have working knowledge of PC applications.
Excellent verbal and written communication skills desired in both English and Spanish.
Ability to read, write, and speak Spanish is a plus.
Strong analytical, reasoning and negotiating skills; courteous, tactful and patient.
Ability to recognize potential problems and take corrective action, prioritize, document and follow customer requests through to completion.
Benefits
Salary: starting rate of $36.30 per hour.
Health, dental and vision insurance; retirement savings plan; education reimbursement.
Union represented position (employees are represented by the union).
Other Information
Location: Westwood, MA.
Number of openings: 10.
Worker type: Regular.
Emergency response: Employees may be called to assist during an emergency outside of normal responsibilities.
EEO Statement
Eversource Energy is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status or protected veteran status.
VEVRRA Federal Contractor.
#J-18808-Ljbffr
Representante de servicio al cliente - Centro de contacto de Westwood. Se desea la habilidad de comunicarse excelentemente por escrito y verbal en Inglés y Español.
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply.
Overview
En Eversource, trabajará para la empresa de suministro de energía más grande de Nueva Inglaterra y prestará servicios a más de 3.6 millones de clientes de electricidad y gas natural en Connecticut, Massachusetts y New Hampshire. A nuestro equipo de casi 8000 empleados dedicados le apasiona brindar un servicio al cliente superior; y estamos comprometidos con nuestras comunidades, el medio ambiente y entre nosotros. Tendrá una variedad de oportunidades para avanzar en su carrera.
As an energy advisor you will resolve inbound telephone and/or electronic inquiries in a timely manner. This position will give you exposure to the evolving energy industry working independently and in a team setting. We offer a fast‑paced environment, generous pay, healthcare, education reimbursement, retirement savings plan, and opportunities for career advancement.
Responsibilities
Receives initial calls i.e., application/discontinuance, trouble, billing, service, sales tax and credit and collections.
Receives and processes service outage inquiries and emergency calls from customers, police and fire departments, public officials, and processes information from other company departments relative to outage situations.
Handles overdue, protected and final accounts, arranges for payment on overdue bills, and discusses requirements to obtain protections from service termination.
Arranges for the restoration of service due to non‑payment/meter alive termination. Advises customers of available payment options.
Collects monies and institutes payment agreements.
Receives calls regarding meter reading schedules and policies.
Contacts customers to relay information and provide service.
Resolves customer inquiries.
Processes billing/revenue correction action on demand and non‑demand rated accounts and follows up to insure timely and accurate resolution.
Prepares, corrects, and maintains records for all unmetered use.
Provides information and support to field personnel.
Advises customers if planned outages are on schedule and provides updates and estimated times of restoration of unplanned service outages.
Provides general information on public assistance programs, charitable organizations, and other help agencies. Provides general guidance and budgeting for service. Determines eligibility for special rates.
Contacts customers, doctors, social and regulatory agencies to obtain documentation and/or arrange restoration of service or protection of account.
Determines deposit amounts based upon regulations and Company policies.
Ensures deposits for services are collected.
Interacts with customers and DOR regarding sales tax.
Performs related duties, as well as duties of Customer Service Associate, as required.
Qualifications
Must have a High School Diploma or the equivalent.
Must have at least 1 year of experience in a customer‑related environment or a college degree.
Must pass Company approved SHL Customer Service Assessment.
Must pass an approved background and drug test.
Must have working knowledge of PC applications.
Excellent verbal and written communication skills desired in both English and Spanish.
Ability to read, write, and speak Spanish is a plus.
Strong analytical, reasoning and negotiating skills; courteous, tactful and patient.
Ability to recognize potential problems and take corrective action, prioritize, document and follow customer requests through to completion.
Benefits
Salary: starting rate of $36.30 per hour.
Health, dental and vision insurance; retirement savings plan; education reimbursement.
Union represented position (employees are represented by the union).
Other Information
Location: Westwood, MA.
Number of openings: 10.
Worker type: Regular.
Emergency response: Employees may be called to assist during an emergency outside of normal responsibilities.
EEO Statement
Eversource Energy is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status or protected veteran status.
VEVRRA Federal Contractor.
#J-18808-Ljbffr