Guest Services Coordinator, Lodge Kohler - (req71524)
Sterling Kohler, Madison, WI, United States
Guest Services Coordinator, Lodge Kohler
Location: Green Bay, WI
Opportunity: Provide guests with information and services in a prompt, courteous manner that optimizes guest satisfaction while contributing to the positive image and profitability of Lodge Kohler. Assist in the oversight and training of new Guest Services and Concierge associates.
Specific responsibilitiesinclude:
Makereservations for future or in-house guests for dining, spa and transportation.
Provide guests with daily hotel tours.
Assist with guest check in/out as needed.
Oversee bell stand, receiving telephone messages and taking appropriate action.
Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
Supervise execution of group transports.
Prepare and process Conference Services gratuity forms for luggage handling.
Attend weekly Sales/Conference Services meetings, as needed.
Attend pre-conference meetings on behalf of Guest Services, as needed.
Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).
Assist with coordinating security detail as needed for events and VIP guests.
Oversee marquees for accurate and organized presentation of information.
Maintain a working knowledge of all hotel properties and onsite facilities including hours of operation, as well as daily activities and area attractions.
Provide directions and maps, including walking trails, city map, or state maps. Also provide guest with weather or road conditions.
Supervise and implement group amenities.
Inform other shifts of daily activities.
Assist with training and onboarding for new associates in Guest Services to include Drivers and Guest Services Agents.
Provide ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.
Ensure routine maintenance is completed on all Lodge Kohler vehicles, by scheduling appointments with selected maintenance providers.
This is a full-time position working weekdays and weekends, with shifts between 8:00 am and 10:00 pm.
Skills/Requirements
Valid Drivers License
High school diploma or equivalent.
Must be willing to work holidays, nights and weekends.
Demonstrated knowledge of local areas strongly preferred.
Must be able to communicate written and verbally in English.
Guest/customer service experience is a plus.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $19.30 - $28.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.
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Location: Green Bay, WI
Opportunity: Provide guests with information and services in a prompt, courteous manner that optimizes guest satisfaction while contributing to the positive image and profitability of Lodge Kohler. Assist in the oversight and training of new Guest Services and Concierge associates.
Specific responsibilitiesinclude:
Makereservations for future or in-house guests for dining, spa and transportation.
Provide guests with daily hotel tours.
Assist with guest check in/out as needed.
Oversee bell stand, receiving telephone messages and taking appropriate action.
Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
Supervise execution of group transports.
Prepare and process Conference Services gratuity forms for luggage handling.
Attend weekly Sales/Conference Services meetings, as needed.
Attend pre-conference meetings on behalf of Guest Services, as needed.
Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).
Assist with coordinating security detail as needed for events and VIP guests.
Oversee marquees for accurate and organized presentation of information.
Maintain a working knowledge of all hotel properties and onsite facilities including hours of operation, as well as daily activities and area attractions.
Provide directions and maps, including walking trails, city map, or state maps. Also provide guest with weather or road conditions.
Supervise and implement group amenities.
Inform other shifts of daily activities.
Assist with training and onboarding for new associates in Guest Services to include Drivers and Guest Services Agents.
Provide ongoing recommendations to leadership for process improvements, process enhancements, and updates on local attractions and competition.
Ensure routine maintenance is completed on all Lodge Kohler vehicles, by scheduling appointments with selected maintenance providers.
This is a full-time position working weekdays and weekends, with shifts between 8:00 am and 10:00 pm.
Skills/Requirements
Valid Drivers License
High school diploma or equivalent.
Must be willing to work holidays, nights and weekends.
Demonstrated knowledge of local areas strongly preferred.
Must be able to communicate written and verbally in English.
Guest/customer service experience is a plus.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $19.30 - $28.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.
#J-18808-Ljbffr