Virtual Customer Care Representative
Lennar USA, Houston, TX, United States
Virtual Customer Care Representative in Houston, TX at Lennar
Lennar is one of the nation's leading homebuilders, dedicated to creating an extraordinary experience for homeowners, communities, and associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.
Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
Proactively remedy any trade partner scheduling, communication, or payment related issues.
Ability to understand manufacturer recommendations for use and application of their products.
Supervise and/or conduct pre‑closing meetings, demonstrations, celebrations and 30‑day post‑close visits.
Review and certify the completion of each home within their community.
Manage, supervise and direct all aspects of customer relations for an assigned community.
Conduct field meetings with trade partners, construction staff and sales staff as needed.
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.
Requirements
High School Diploma or equivalent required, or equivalent work experience.
Bachelor’s degree in related field preferred.
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer‑facing role with a homebuilder.
Valid Driver’s License with good driving record.
Advanced knowledge of scheduling, budgeting and document management.
Ability to read and interpret blueprints.
Computer literacy and proficient in MS Office products (Word and Excel).
Excellent follow‑up, communication (written and verbal) and time management skills.
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.
Physical & Office/Site Presence Requirements
Able to work in excess of eight hours per day, operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, and occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
#LI-AS1
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our associates have access to robust health insurance plans, including medical, dental, and vision coverage. Our 401(k) retirement plan includes a $1 for $1 company match up to 5%. Paid parental leave and an associate assistance plan provide essential support during life’s critical moments. We also provide an education assistance program and up to $30,000 in adoption assistance. From the moment of hire, associates can enjoy up to three weeks of vacation annually, alongside generous holiday, sick leave, and personal day policies. Additionally, we offer a new‑hire referral bonus program and significant home purchase discounts. We value diversity and inclusion and offer unique opportunities such as Everyone’s Included Day.
Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
#J-18808-Ljbffr
Lennar is one of the nation's leading homebuilders, dedicated to creating an extraordinary experience for homeowners, communities, and associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.
Join a Company that Empowers you to Build your Future
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
A career with purpose.
A career built on making dreams come true.
A career built on building zero defect homes, cost management, and adherence to schedules.
Your Responsibilities on the Team
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.
Regularly exercise sound judgment and discretion when working with homeowners and trade partners.
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.
Proactively remedy any trade partner scheduling, communication, or payment related issues.
Ability to understand manufacturer recommendations for use and application of their products.
Supervise and/or conduct pre‑closing meetings, demonstrations, celebrations and 30‑day post‑close visits.
Review and certify the completion of each home within their community.
Manage, supervise and direct all aspects of customer relations for an assigned community.
Conduct field meetings with trade partners, construction staff and sales staff as needed.
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.
Requirements
High School Diploma or equivalent required, or equivalent work experience.
Bachelor’s degree in related field preferred.
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer‑facing role with a homebuilder.
Valid Driver’s License with good driving record.
Advanced knowledge of scheduling, budgeting and document management.
Ability to read and interpret blueprints.
Computer literacy and proficient in MS Office products (Word and Excel).
Excellent follow‑up, communication (written and verbal) and time management skills.
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.
Physical & Office/Site Presence Requirements
Able to work in excess of eight hours per day, operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, and occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.
#LI-AS1
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our associates have access to robust health insurance plans, including medical, dental, and vision coverage. Our 401(k) retirement plan includes a $1 for $1 company match up to 5%. Paid parental leave and an associate assistance plan provide essential support during life’s critical moments. We also provide an education assistance program and up to $30,000 in adoption assistance. From the moment of hire, associates can enjoy up to three weeks of vacation annually, alongside generous holiday, sick leave, and personal day policies. Additionally, we offer a new‑hire referral bonus program and significant home purchase discounts. We value diversity and inclusion and offer unique opportunities such as Everyone’s Included Day.
Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
#J-18808-Ljbffr