Subaru Service Advisor
Schlossmann Subaru City Of Milwaukee, Milwaukee, WI, United States
Schlossmann Subaru City of Milwaukee
seeks to hire an
Automotive Service Advisor
with a passion for customer service. Service Advisors are the bridge between our service customers and the mechanics who fix and maintain customer vehicles. Service Advisors are expert communicators, organizers and mediators who provide options and solutions. Ideal candidates have an energetic and positive demeanor, with the ability to calmly assert themselves while following guidelines and processes designed to promote safety (and excellent customer service) to all of our guests.
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Subaru City - 4640 S. 27th St., Milwaukee, WI 53221
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Benefits
Medical
Dental
Vision
401K
Paid Training
Paid Vacation
Company Holidays
Saturday Lunches
Employee Discounts on Products and Services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
seeks to hire an
Automotive Service Advisor
with a passion for customer service. Service Advisors are the bridge between our service customers and the mechanics who fix and maintain customer vehicles. Service Advisors are expert communicators, organizers and mediators who provide options and solutions. Ideal candidates have an energetic and positive demeanor, with the ability to calmly assert themselves while following guidelines and processes designed to promote safety (and excellent customer service) to all of our guests.
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Subaru City - 4640 S. 27th St., Milwaukee, WI 53221
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Benefits
Medical
Dental
Vision
401K
Paid Training
Paid Vacation
Company Holidays
Saturday Lunches
Employee Discounts on Products and Services
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr