Business Development Center - Sales
First Team Automotive Group, Chesapeake, VA, United States
Job Details
Job Level:
Entry Level (less than 2 years)
Level of Education:
High School/GED
Job Type:
Full-Time/Regular
Date Updated:
03/17/2026
Years of Experience:
Up to 2 Years
Starting Date:
Invalid Date
Salary:
Based on experience
Dealership location:
First Team Toyota
Supervisor:
Justin Fiddie
Year of Experience:
1
Job Description
First Team Automotive Group has an immediate opening for outgoing and energetic Business Development Center (BDC) Sales Associates. Representatives within our Sales BDC are responsible for generating sales appointments with customers that contact our centralized facility via the internet and phone. Our trained sales representatives deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This is an integral position that incorporates the latest technology in lead‑management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Sales BDC Representative will be trained to understand all products and services offered in order to fulfill the customers’ requests and establish verifiable sales appointments for our family of dealerships.
Duties and Responsibilities
Respond to internet and phone inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM and other appropriate systems.
Conduct phone and email campaigns to drive sales.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead‑management tools.
Perform other job‑related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
Excellent verbal and written communication skills.
Ability to work independently and as part of a team in a fast‑paced environment.
Ability to work in a call‑center environment.
Strong organizational and time‑management skills.
Ability to read and comprehend rules, regulations, policies and procedures.
Professional dress and decorum.
Benefits
Competitive Compensation Package
Medical, Dental and Vision Plans
Company‑Paid Employee Life Insurance of $25,000
Short‑Term Disability Insurance
Employee Assistance Program
401K Plan
Discounts on vehicles, parts and service
Equal Opportunity Employment
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.
Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.
Veteran Affiliation
Disabled veterans
Recently separated veterans
Active duty wartime or campaign badge veterans
Armed Forces service medal veterans
Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act (USERRA). If you belong to one of the categories above, please indicate by selecting the appropriate option.
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Job Level:
Entry Level (less than 2 years)
Level of Education:
High School/GED
Job Type:
Full-Time/Regular
Date Updated:
03/17/2026
Years of Experience:
Up to 2 Years
Starting Date:
Invalid Date
Salary:
Based on experience
Dealership location:
First Team Toyota
Supervisor:
Justin Fiddie
Year of Experience:
1
Job Description
First Team Automotive Group has an immediate opening for outgoing and energetic Business Development Center (BDC) Sales Associates. Representatives within our Sales BDC are responsible for generating sales appointments with customers that contact our centralized facility via the internet and phone. Our trained sales representatives deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This is an integral position that incorporates the latest technology in lead‑management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Sales BDC Representative will be trained to understand all products and services offered in order to fulfill the customers’ requests and establish verifiable sales appointments for our family of dealerships.
Duties and Responsibilities
Respond to internet and phone inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM and other appropriate systems.
Conduct phone and email campaigns to drive sales.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead‑management tools.
Perform other job‑related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications
Excellent verbal and written communication skills.
Ability to work independently and as part of a team in a fast‑paced environment.
Ability to work in a call‑center environment.
Strong organizational and time‑management skills.
Ability to read and comprehend rules, regulations, policies and procedures.
Professional dress and decorum.
Benefits
Competitive Compensation Package
Medical, Dental and Vision Plans
Company‑Paid Employee Life Insurance of $25,000
Short‑Term Disability Insurance
Employee Assistance Program
401K Plan
Discounts on vehicles, parts and service
Equal Opportunity Employment
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.
Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.
Veteran Affiliation
Disabled veterans
Recently separated veterans
Active duty wartime or campaign badge veterans
Armed Forces service medal veterans
Protected veterans may have additional rights under the Uniformed Services Employment and Reemployment Rights Act (USERRA). If you belong to one of the categories above, please indicate by selecting the appropriate option.
#J-18808-Ljbffr