Customer Care Coach
Serenity Mental Health Centers, Herndon, VA, United States
Customer Care Coach
Employment Type : Full-Time
Compensation : $25–$30/hr + quarterly performance based bonuses.
Want to Help People Move Forward? Join Serenity.
Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.
We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments.
No Specialized Background Required — We’ll Train You
You bring the attitude and experience. We’ll provide the training.
If you have
2+ years of professional work experience , a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.
What You’ll Do as a Customer Care Coach
Working one‑on‑one with individuals throughout the day
Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit‑building
Preparing daily plans to help participants get the most value from each session
Tracking progress and updating internal records so the team stays aligned
Creating a calm, welcoming environment where people feel comfortable and supported
What You Need
2+ years of full-time professional experience demonstrating reliability and a strong work ethic
Strong interpersonal skills with a naturally positive, people‑focused attitude
Clear communication skills both in person and in writing
Ability to remain calm and supportive in fast‑paced environments
Willingness to learn, grow, and accept feedback
Authorization to work in the United States
Why People Love Working at Serenity
Meaningful Work —Help people make positive progress and feel supported along the way.
Career Growth —Strong advancement opportunities as the company continues to expand.
Competitive Pay
Great Benefits:
90% employer‑paid medical, dental, and vision coverage
10 PTO days (15 after the first year) + 10 paid holidays each year
401(k) retirement program
Who We Are
Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people‑first mindset to create experiences that truly make a difference.
By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.
Serenity is an equal‑opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.
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Employment Type : Full-Time
Compensation : $25–$30/hr + quarterly performance based bonuses.
Want to Help People Move Forward? Join Serenity.
Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.
We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments.
No Specialized Background Required — We’ll Train You
You bring the attitude and experience. We’ll provide the training.
If you have
2+ years of professional work experience , a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.
What You’ll Do as a Customer Care Coach
Working one‑on‑one with individuals throughout the day
Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit‑building
Preparing daily plans to help participants get the most value from each session
Tracking progress and updating internal records so the team stays aligned
Creating a calm, welcoming environment where people feel comfortable and supported
What You Need
2+ years of full-time professional experience demonstrating reliability and a strong work ethic
Strong interpersonal skills with a naturally positive, people‑focused attitude
Clear communication skills both in person and in writing
Ability to remain calm and supportive in fast‑paced environments
Willingness to learn, grow, and accept feedback
Authorization to work in the United States
Why People Love Working at Serenity
Meaningful Work —Help people make positive progress and feel supported along the way.
Career Growth —Strong advancement opportunities as the company continues to expand.
Competitive Pay
Great Benefits:
90% employer‑paid medical, dental, and vision coverage
10 PTO days (15 after the first year) + 10 paid holidays each year
401(k) retirement program
Who We Are
Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people‑first mindset to create experiences that truly make a difference.
By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.
Serenity is an equal‑opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.
#J-18808-Ljbffr