Service Advisor - Fontana, CA
Velocity Truck Group, Fontana, CA, United States
Job Duties
Greets customers upon arriving in the maintenance area
Ascertains vehicle problems by listening to customers’ description of symptoms
Clarifies description of problems
Conducts inspections
Proactively checks for recalls
Submits documentation for warranty repair orders
Retrieves mileage and VIN numbers from vehicle
Checks vehicle maintenance records
Maintains customer rapport by explaining estimates and providing daily updates
Calls customer when job is complete and truck is ready for pick up
Establishes good customer relations by providing estimates and timelines
Administrative duties as needed
Verifies warranty and service‑contract coverage by examining records and papers
Explains provisions and exclusions
Prepares repair orders (RO) by describing symptoms, problems, causes discovered and repairs and services required
Obtains approval signatures
Enters RO into service database system and sends to estimator and dispatcher
Monitors repair work to ensure vehicle will be ready when promised
Prints warranty
Reviews jobs when completed
Collects payment from jobs
Required Skills and Qualifications
Proven technical expertise
Knowledge of trucks and parts
Excellent problem‑solving skills
Strong organizational skills
Able to work in a fast‑paced environment
Works well with internal and external customers
Compensation
$23–$25/hour (based on experience and qualifications)
Full‑time position
Physical Requirements
Must pass a post‑offer drug screening, physical examination, and background check
Benefits Provided
401k with match
Health, dental, and vision insurance with HSA and FSA
Employer‑paid life insurance
Paid vacation days
Company perks such as employee discounts, company events, and training programs
Excellent training and career advancement opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Greets customers upon arriving in the maintenance area
Ascertains vehicle problems by listening to customers’ description of symptoms
Clarifies description of problems
Conducts inspections
Proactively checks for recalls
Submits documentation for warranty repair orders
Retrieves mileage and VIN numbers from vehicle
Checks vehicle maintenance records
Maintains customer rapport by explaining estimates and providing daily updates
Calls customer when job is complete and truck is ready for pick up
Establishes good customer relations by providing estimates and timelines
Administrative duties as needed
Verifies warranty and service‑contract coverage by examining records and papers
Explains provisions and exclusions
Prepares repair orders (RO) by describing symptoms, problems, causes discovered and repairs and services required
Obtains approval signatures
Enters RO into service database system and sends to estimator and dispatcher
Monitors repair work to ensure vehicle will be ready when promised
Prints warranty
Reviews jobs when completed
Collects payment from jobs
Required Skills and Qualifications
Proven technical expertise
Knowledge of trucks and parts
Excellent problem‑solving skills
Strong organizational skills
Able to work in a fast‑paced environment
Works well with internal and external customers
Compensation
$23–$25/hour (based on experience and qualifications)
Full‑time position
Physical Requirements
Must pass a post‑offer drug screening, physical examination, and background check
Benefits Provided
401k with match
Health, dental, and vision insurance with HSA and FSA
Employer‑paid life insurance
Paid vacation days
Company perks such as employee discounts, company events, and training programs
Excellent training and career advancement opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr