Retail Customer Service and Returns Associate (Seasonal Part-Time)
IKEA USA, Bolingbrook, IL, United States
Why we will love you
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysiscan be used to make improvements to customers’ future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services tocustomers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up whenscheduled in returns.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Apply now!
JOB TYPE – Seasonal, Part-time, Hourly AssociateHOURS – From 12 to 19 hours per week (HL1) // Limited BenefitsSHIFTS– Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. Work schedules are published one month in advance.
#J-18808-Ljbffr
You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysiscan be used to make improvements to customers’ future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services tocustomers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up whenscheduled in returns.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Apply now!
JOB TYPE – Seasonal, Part-time, Hourly AssociateHOURS – From 12 to 19 hours per week (HL1) // Limited BenefitsSHIFTS– Seeking work schedule availability of Friday, Saturday, Sunday and Monday as a minimum requirement. Work schedules are published one month in advance.
#J-18808-Ljbffr