Customer Experience Agent
SmartStop Self Storage, Dallas, TX, United States
Customer Experience Agent (Dallas, TX)
Salary range: $16.00 to $18.00 per hour depending on experience.
Job Summary: Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints, ensuring customer satisfaction and retention. This role is on site; not remote.
Essential Job Functions and Responsibilities
Addresses customer inquiries and provides service and support across all communication channels: telephone, email, online chat, or SMS.
Ensures appropriate actions are taken to resolve customer problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses extensive company and product knowledge to answer and appropriately address inquiries.
Performs other related duties as necessary or assigned.
Qualifications Needed
High school diploma or equivalent.
Customer service experience required.
Excellent written and verbal communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Excellent decision-making ability.
Strong problem-solving skills.
Proficient in computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Ability to function well in an often-stressful environment.
Benefits
Competitive salary
Health insurance including medical, dental and vision
Life and Disability Insurances
Ample paid time off
Generous holiday schedule
401(k) + matching with no waiting period
Employee assistance program
Paid employee referral program
Diversity
SmartStop® Self Storage is committed to diversity, equity and inclusion, fostering an environment of inclusion and seeking contributors from all backgrounds.
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Salary range: $16.00 to $18.00 per hour depending on experience.
Job Summary: Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints, ensuring customer satisfaction and retention. This role is on site; not remote.
Essential Job Functions and Responsibilities
Addresses customer inquiries and provides service and support across all communication channels: telephone, email, online chat, or SMS.
Ensures appropriate actions are taken to resolve customer problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses extensive company and product knowledge to answer and appropriately address inquiries.
Performs other related duties as necessary or assigned.
Qualifications Needed
High school diploma or equivalent.
Customer service experience required.
Excellent written and verbal communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Excellent decision-making ability.
Strong problem-solving skills.
Proficient in computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Ability to function well in an often-stressful environment.
Benefits
Competitive salary
Health insurance including medical, dental and vision
Life and Disability Insurances
Ample paid time off
Generous holiday schedule
401(k) + matching with no waiting period
Employee assistance program
Paid employee referral program
Diversity
SmartStop® Self Storage is committed to diversity, equity and inclusion, fostering an environment of inclusion and seeking contributors from all backgrounds.
#J-18808-Ljbffr