ACH Senior Operations Processor
U.S. Bancorp, Tempe, AZ, United States
Operations Support Specialist
We are seeking a detail-oriented and dependable Operations Support Specialist to join our ACH Research team. This cross-functional role supports corporate customers and provides essential production support across multiple operational systems. The ideal candidate will be responsible for handling proof of authorization requests and corporate returns, ensuring timely and accurate processing of disputed transactions and returned items for corporate accounts.
Key Responsibilities:
Process proof of authorization requests and corporate return items related to ACH transactions.
Perform routine tasks such as data entry, transaction processing, archiving, research, and troubleshooting.
Interact with internal partners and external vendors or clients to resolve issues and ensure service excellence.
Research exceptions and escalate complex issues to management as needed.
Recommend and implement process improvements to enhance operational efficiency.
Maintain compliance with corporate timeframes and regulatory requirements.
Basic Qualifications
High school diploma or equivalent
Four to five or more years of operations services related work experience
Preferred Skills/Experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills
Location Expectations The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Pay Range: $22.50 - $30.00
We are seeking a detail-oriented and dependable Operations Support Specialist to join our ACH Research team. This cross-functional role supports corporate customers and provides essential production support across multiple operational systems. The ideal candidate will be responsible for handling proof of authorization requests and corporate returns, ensuring timely and accurate processing of disputed transactions and returned items for corporate accounts.
Key Responsibilities:
Process proof of authorization requests and corporate return items related to ACH transactions.
Perform routine tasks such as data entry, transaction processing, archiving, research, and troubleshooting.
Interact with internal partners and external vendors or clients to resolve issues and ensure service excellence.
Research exceptions and escalate complex issues to management as needed.
Recommend and implement process improvements to enhance operational efficiency.
Maintain compliance with corporate timeframes and regulatory requirements.
Basic Qualifications
High school diploma or equivalent
Four to five or more years of operations services related work experience
Preferred Skills/Experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills
Location Expectations The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
Pay Range: $22.50 - $30.00