Patient Engagement Representative - Central
ilumed, Jupiter, FL, United States
Patient Engagement Representative - Central
Fully Remote Legal Address - Jupiter, FL 33458
Overview
Salary Range $24.50 - $26.00 Hourly Position Type Full Time Travel Percentage Negligible Category Health Care
Description
Are you a compassionate and detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting patients with the care they need.
About the Role As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.
Key Responsibilities
Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
Communicate clearly and empathetically with patients.
Accurately document all interactions in internal systems.
Follow scheduling protocols and call scripts while maintaining a courteous tone.
Address patient questions and concerns; escalate complex issues as needed.
Verify patient demographics and update records accordingly.
Ensure compliance with HIPAA and organizational privacy policies.
Participate in ongoing training and support outreach campaigns as assigned.
What We're Looking For
Strong verbal and written communication skills.
Customer-service focused, with a patient-first mindset.
Proven ability to handle a high volume of calls with professionalism and accuracy.
Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
Adaptable, self-motivated, and a collaborative team player.
Prior experience in healthcare scheduling or a call center environment preferred.
Qualifications
High school diploma or equivalent required.
Minimum 2 years of experience in healthcare customer service.
Bilingual proficiency is a plus
Familiarity with HIPAA guidelines and patient privacy standards.
Why Join Us? We're committed to improving the patient experience and access to care. As part of our team, you'll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.
Fully Remote Legal Address - Jupiter, FL 33458
Overview
Salary Range $24.50 - $26.00 Hourly Position Type Full Time Travel Percentage Negligible Category Health Care
Description
Are you a compassionate and detail-oriented professional with a passion for helping others? Join our team as a Patient Engagement Representative and play a vital role in connecting patients with the care they need.
About the Role As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.
Key Responsibilities
Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
Communicate clearly and empathetically with patients.
Accurately document all interactions in internal systems.
Follow scheduling protocols and call scripts while maintaining a courteous tone.
Address patient questions and concerns; escalate complex issues as needed.
Verify patient demographics and update records accordingly.
Ensure compliance with HIPAA and organizational privacy policies.
Participate in ongoing training and support outreach campaigns as assigned.
What We're Looking For
Strong verbal and written communication skills.
Customer-service focused, with a patient-first mindset.
Proven ability to handle a high volume of calls with professionalism and accuracy.
Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
Adaptable, self-motivated, and a collaborative team player.
Prior experience in healthcare scheduling or a call center environment preferred.
Qualifications
High school diploma or equivalent required.
Minimum 2 years of experience in healthcare customer service.
Bilingual proficiency is a plus
Familiarity with HIPAA guidelines and patient privacy standards.
Why Join Us? We're committed to improving the patient experience and access to care. As part of our team, you'll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.