IT Service Desk Technician
Infleqtion, Inc., Louisville, CO, United States
Infleqtion
is a global quantum technology company solving the world’s most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms.
Location
Infleqtion has 6 office locations, operating out of Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU. This position is a full-time, on-site role which will be located in our Louisville, CO office.
Position Summary
Infleqtion is seeking a reliable and customer-focused
IT Service Desk Technician
to join our support team. This role serves as the first point of contact for end users, providing technical assistance and resolving a wide range of IT issues. The ideal candidate has strong troubleshooting skills, excellent communication, calm demeanor, and a commitment to delivering high-quality support while maintaining accurate documentation.
Key Responsibilities
Serve as the primary point of contact for IT support requests via in-person interactions, phone, email, chat, and ticketing systems
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Log, categorize, prioritize, and track incidents and service requests in the ITSM/ticketing system
Provide support for desktop and laptop systems, mobile devices, printers, and peripherals
Assist with user account management, including password resets, permissions, and access requests (e.g., Active Directory, Microsoft 365)
Support common business applications and collaboration tools
Escalate complex or unresolved issues to Tier 2/3 support teams as needed
Follow established procedures for incident, request, and change management aligned with ITIL best practices
Maintain and contribute to knowledge base articles and documentation
Assist with onboarding/offboarding processes, including equipment provisioning and account setup
Ensure a high level of customer satisfaction through clear communication and timely follow-up
Required Qualifications
1–2 years of experience in an IT support or help desk role (or equivalent technical training)
Basic knowledge of Windows operating systems and common desktop applications
Familiarity with Active Directory, Microsoft 365, and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Attention to detail and commitment to documentation
Preferred Qualifications
Experience supporting macOS and/or Linux systems
Knowledge of mobile device management (MDM) solutions
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Familiarity with remote support tools and endpoint management platforms
Exposure to ITIL framework or IT service management best practices
Relevant certifications (e.g., CompTIA A+, Network+, or similar)
Soft Skills
Customer-first mindset with a positive and professional attitude
Strong interpersonal skills and ability to work collaboratively
Willingness to learn and grow technical skills
Dependability and accountability
Working Conditions and Physical Requirements
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Please note that any offer for employment may be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations without sponsorship for an export license.
Work will normally be performed in an office and laboratory environment and around technical equipment including computers and lasers. Able to sit, stand, bend, lift and carry up to 40 pounds without assistance. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Any required Personal Protective Equipment will be provided and must be properly used in accordance with company requirements.
Travel
Up to 10% travel may be required.
Salary range: $24.50 to $28.85 per hour
100% company-paid medical, dental, vision, short/long-term disability
Employer-funded Health Savings Account
Unlimited PTO
401(k) match
Company-paid Life and AD&D Insurance
Flexible Savings Account
Paid FMLA, Maternity/Paternity Leave
Employee Assistance Program
Student Loan Repayment
Equity Program
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is a global quantum technology company solving the world’s most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms.
Location
Infleqtion has 6 office locations, operating out of Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU. This position is a full-time, on-site role which will be located in our Louisville, CO office.
Position Summary
Infleqtion is seeking a reliable and customer-focused
IT Service Desk Technician
to join our support team. This role serves as the first point of contact for end users, providing technical assistance and resolving a wide range of IT issues. The ideal candidate has strong troubleshooting skills, excellent communication, calm demeanor, and a commitment to delivering high-quality support while maintaining accurate documentation.
Key Responsibilities
Serve as the primary point of contact for IT support requests via in-person interactions, phone, email, chat, and ticketing systems
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Log, categorize, prioritize, and track incidents and service requests in the ITSM/ticketing system
Provide support for desktop and laptop systems, mobile devices, printers, and peripherals
Assist with user account management, including password resets, permissions, and access requests (e.g., Active Directory, Microsoft 365)
Support common business applications and collaboration tools
Escalate complex or unresolved issues to Tier 2/3 support teams as needed
Follow established procedures for incident, request, and change management aligned with ITIL best practices
Maintain and contribute to knowledge base articles and documentation
Assist with onboarding/offboarding processes, including equipment provisioning and account setup
Ensure a high level of customer satisfaction through clear communication and timely follow-up
Required Qualifications
1–2 years of experience in an IT support or help desk role (or equivalent technical training)
Basic knowledge of Windows operating systems and common desktop applications
Familiarity with Active Directory, Microsoft 365, and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Attention to detail and commitment to documentation
Preferred Qualifications
Experience supporting macOS and/or Linux systems
Knowledge of mobile device management (MDM) solutions
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Familiarity with remote support tools and endpoint management platforms
Exposure to ITIL framework or IT service management best practices
Relevant certifications (e.g., CompTIA A+, Network+, or similar)
Soft Skills
Customer-first mindset with a positive and professional attitude
Strong interpersonal skills and ability to work collaboratively
Willingness to learn and grow technical skills
Dependability and accountability
Working Conditions and Physical Requirements
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Please note that any offer for employment may be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations without sponsorship for an export license.
Work will normally be performed in an office and laboratory environment and around technical equipment including computers and lasers. Able to sit, stand, bend, lift and carry up to 40 pounds without assistance. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Any required Personal Protective Equipment will be provided and must be properly used in accordance with company requirements.
Travel
Up to 10% travel may be required.
Salary range: $24.50 to $28.85 per hour
100% company-paid medical, dental, vision, short/long-term disability
Employer-funded Health Savings Account
Unlimited PTO
401(k) match
Company-paid Life and AD&D Insurance
Flexible Savings Account
Paid FMLA, Maternity/Paternity Leave
Employee Assistance Program
Student Loan Repayment
Equity Program
#J-18808-Ljbffr