Customer Service Representative - Industrial Supply
SunSource, Benicia, CA, United States
The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Inside Sales/Customer Service Representative will maintain accounts and conduct day-to-day activities to keep account customers satisfied, including technical research, working with customers to bring viable solutions to market, interpreting customer drawings, specifications, solid models and engineering data to translate into an assembly bill of materials, price and quote from available information, and creating fabrication drawings. The role also includes establishing component part numbers, setting up assembly parts, entering orders, purchasing components, creating drawings/die files for all branches, scheduling projects with production, and following orders through the process from door to door, resolving any problems along the way.
Essential Functions
Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quoted prices and credit terms and prepare sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepare reports of business transactions in company database
Work with account managers to keep account activities up to date
Outbound prospecting calls to grow our market and sell value‑add services
Investigate and resolve customer problems with deliveries
Experience, Education and Skills
5+ years related experience and/or training; or a Bachelor’s degree (B.A.) from a four‑year college or university; or an equivalent combination of education and experience.
Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word and Excel.
Knowledge of industrial/hydraulic hose and gasket industry preferred.
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E‑Verify. For additional information, visit the E‑Verify website.
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Essential Functions
Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quoted prices and credit terms and prepare sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepare reports of business transactions in company database
Work with account managers to keep account activities up to date
Outbound prospecting calls to grow our market and sell value‑add services
Investigate and resolve customer problems with deliveries
Experience, Education and Skills
5+ years related experience and/or training; or a Bachelor’s degree (B.A.) from a four‑year college or university; or an equivalent combination of education and experience.
Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word and Excel.
Knowledge of industrial/hydraulic hose and gasket industry preferred.
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E‑Verify. For additional information, visit the E‑Verify website.
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