Restaurant 1 - Host/Greeter
Pacific Hospitality Group, Houston, TX, United States
Koa Kea Resort on Poipu Beach, 2251 Poipu Road, Koloa, Hawaii, United States of America
Job Description
Posted Monday, April 27, 2026 at 10:00 AM
Who We Are:
A Luxury Hotel on Kauai, Hawaii - Experience working at this sophisticated luxury oceanfront destination situated on world-famous Poipu Beach, on the sun-kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, Koa Kea Hotel & Resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Industry and Company Description
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
What You Will Accomplish
The Host/Hostess creates an experience for our hotel guests by offering them a larger-than-home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. Our Host/Hostess demonstrates attributes of a great Host/Hostess by being aware and attentive to our guests’ needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.
Maintain warm, hospitable guest relations in all guest contact.
Respond to individual guest needs as they occur.
Greet all guests in a warm and enthusiastic manner upon arrival and seat them at their table while you provide them with a menu and general information about the restaurant and server.
Prepare and maintain a list of guests waiting to be seated and communicate with the guest throughout their estimated waiting time.
Check‑in guests to ensure satisfaction with each food course and/or beverage is up to their expectations and thank the guests as they depart and invite them to return at a future date.
Offer amenities to guests while they dine, including activity sheets with crayons, lamps, reading glasses, water service, and/or pashminas.
Ensure chits and vouchers are distributed to the appropriate server, bartender or sushi counter.
Maintain the host stand and lobby area.
Whip down and return all electronics to the office for charging; whip down menus and replace menus that have been damaged.
Communicate any allergies or special events the guests are celebrating to the Food and Beverage teams.
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner; communicate to Managers if assistance is needed.
Thoroughly complete projects and assignments professionally with care.
Answer phone calls and respond to messages through OpenTable and/or phone/voicemails; call & confirm guest reservations.
Understand the restaurant menu to assist guests’ questions.
Identify when to adjust the pace of seating to ensure proper service.
Execute Forbes Standards as well as Hotel Standard Operating Procedures, and policies.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well‑being.
Assume responsibility for personal growth and development.
Always conduct yourself professionally; set standards for all.
Express ideas and convey information clearly, effectively, and professionally.
Work to resolve disagreements and be respectful of peers and co‑workers.
Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.
Other duties as assigned.
What You Will Bring
Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use OpenTable is preferred.
Ability to actively listen to others and communicate effectively in loud environments.
Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
Ability to multi‑task.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing, and handling materials.
Ability to be a team player.
Great If You Have
High school education.
One year in a Host/Hostess position preferred.
Health Insurance.
Vision Insurance.
Pharmacy Insurance.
401K.
Referral Bonus.
Paid Time Off.
Birthday Holiday (Full‑Time or Part Time Only).
Gone Fishing Holiday (Full‑Time Only).
Opportunities for advancement.
Hourly Wage: $22.50
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Koa Kea Resort on Poipu Beach, 2251 Poipu Road, Koloa, Hawaii, United States of America
#J-18808-Ljbffr
Job Description
Posted Monday, April 27, 2026 at 10:00 AM
Who We Are:
A Luxury Hotel on Kauai, Hawaii - Experience working at this sophisticated luxury oceanfront destination situated on world-famous Poipu Beach, on the sun-kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, Koa Kea Hotel & Resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.
Industry and Company Description
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
What You Will Accomplish
The Host/Hostess creates an experience for our hotel guests by offering them a larger-than-home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. Our Host/Hostess demonstrates attributes of a great Host/Hostess by being aware and attentive to our guests’ needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.
Maintain warm, hospitable guest relations in all guest contact.
Respond to individual guest needs as they occur.
Greet all guests in a warm and enthusiastic manner upon arrival and seat them at their table while you provide them with a menu and general information about the restaurant and server.
Prepare and maintain a list of guests waiting to be seated and communicate with the guest throughout their estimated waiting time.
Check‑in guests to ensure satisfaction with each food course and/or beverage is up to their expectations and thank the guests as they depart and invite them to return at a future date.
Offer amenities to guests while they dine, including activity sheets with crayons, lamps, reading glasses, water service, and/or pashminas.
Ensure chits and vouchers are distributed to the appropriate server, bartender or sushi counter.
Maintain the host stand and lobby area.
Whip down and return all electronics to the office for charging; whip down menus and replace menus that have been damaged.
Communicate any allergies or special events the guests are celebrating to the Food and Beverage teams.
Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner; communicate to Managers if assistance is needed.
Thoroughly complete projects and assignments professionally with care.
Answer phone calls and respond to messages through OpenTable and/or phone/voicemails; call & confirm guest reservations.
Understand the restaurant menu to assist guests’ questions.
Identify when to adjust the pace of seating to ensure proper service.
Execute Forbes Standards as well as Hotel Standard Operating Procedures, and policies.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well‑being.
Assume responsibility for personal growth and development.
Always conduct yourself professionally; set standards for all.
Express ideas and convey information clearly, effectively, and professionally.
Work to resolve disagreements and be respectful of peers and co‑workers.
Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.
Other duties as assigned.
What You Will Bring
Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Knowledge of all hotel departments and functions.
Good mathematical and basic computer skills.
Ability to accurately use OpenTable is preferred.
Ability to actively listen to others and communicate effectively in loud environments.
Ability to learn quickly and work in a fast‑paced position with constant guest interaction.
Ability to multi‑task.
Ability to lift, push and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, standing, and handling materials.
Ability to be a team player.
Great If You Have
High school education.
One year in a Host/Hostess position preferred.
Health Insurance.
Vision Insurance.
Pharmacy Insurance.
401K.
Referral Bonus.
Paid Time Off.
Birthday Holiday (Full‑Time or Part Time Only).
Gone Fishing Holiday (Full‑Time Only).
Opportunities for advancement.
Hourly Wage: $22.50
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Koa Kea Resort on Poipu Beach, 2251 Poipu Road, Koloa, Hawaii, United States of America
#J-18808-Ljbffr