Operations Manager
Neighborhood House, Inc., Portland, OR, United States
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Operations Manager
Full Time - 40 hours Portland, OR, US
$70,800.00 To $75,800.00 Annually
Summary
The Operations Manager will be supervising several different departments. The responsibility of this role is day‑to‑day physical plant maintenance, operation, facilities redevelopment projects, overseeing technology & security infrastructure and support staff.
The majority of this role involves day‑to‑day, hands‑on maintenance of all Neighborhood House (NH) facilities, with responsibility for safety and the long‑term stewardship of the organization’s buildings, including its 16,000‑square‑foot headquarters. This role ensures all buildings are safe, functional, compliant, and cost‑effective, while supporting the nonprofit’s mission and programs. About one quarter of this role focuses on managing and overseeing the organization’s technology systems and security infrastructure.
This position requires facilities maintenance skills, strong facilities systems technical knowledge, day‑to‑day travel between multiple sites, hands‑on problem‑solving and repair, working knowledge of IT and security systems, physical infrastructure, supervisory experience, and the ability to prioritize work in a resource‑conscious nonprofit environment.
Job Duties & Responsibilities
Building Operations & Maintenance
Oversee O & M manual, daily operation and upkeep of facilities, including HVAC, electrical, plumbing, fire/life safety systems, security systems, and building controls
Perform routine inspections to identify maintenance needs, safety issues, and operational risks
Coordinate repairs and preventive maintenance for both newly installed systems and existing building components
Maintain building appearance, cleanliness, and functionality for staff, clients, and visitors
Warranty & Vendor Management
Manage all building system warranties during the one‑year coverage period
Serve as the primary point of contact for contractors, vendors, and service providers
Track warranty claims, schedule service calls, and ensure issues are addressed in a timely manner
Manage all related vendor relationships across sites. Monitor vendor performance, contracts, and service agreements
Preventive Maintenance & Planning
Develop and implement a preventive maintenance schedule for all building systems
Maintain a standard operations manual for all facilities
Maintain detailed maintenance logs, service records, and equipment documentation
Identify long‑term capital maintenance and replacement needs, particularly for systems or components not updated during renovation
Support leadership with facility planning and lifecycle cost projections
Safety, Security, Compliance & Risk Management
Oversees security systems, access control (keys/fobs) and training
Co‑leadership safety committee
Ensure compliance with applicable building codes, safety regulations, ADA requirements, and nonprofit occupancy standards
Conduct regular safety inspections and address hazards promptly
Coordinate fire inspections, alarm testing, emergency systems check, and evacuation planning
Serve as point person for emergency response related to building operations
Budget & Cost Stewardship
Develop and manage the facilities maintenance budget
Monitor expenses and recommend cost‑effective solutions and preventive investments
Balance immediate maintenance needs with long‑term asset protection
Participate in the board asset development and management committee
Stakeholder Support
Respond to facility‑related requests from staff and program teams
Coordinate facilities response from building owners when NH is a lease
Support room setups for events, minor moves, and space adjustments as needed
Communicate clearly with leadership regarding facility conditions, risks, and priorities
Facilities Redevelopment and Planning
Participate in the board facilities planning committee
Coordinates renovation and construction activities
Partner with fundraising team on new grant applications
Supervisory Responsibilities
This position is responsible for supervising and overseeing the organization’s facilities and operations including, but not limited to:
Supervising and supporting the IT team to ensure effective daily operations
Overseeing the IT budgeting process, including planning, forecasting, and cost management
Planning, maintaining, and supporting the organization’s data connectivity and network infrastructure
Managing and maintaining IT equipment and systems to ensure reliability, security, and performance
Provide consistent supervision, coaching, and mentorship to staff, fostering professional growth and continuous skill development.
Set clear goals and expectations and manage performance in alignment with organizational policies.
Promote a positive, inclusive, and collaborative team culture that supports engagement and retention.
Ensure staff have the tools, resources, and training needed to be successful in their roles.
Communicate openly with staff through regular 1:1 check‑ins, feedback, and team meetings
Required Skills & Qualifications
To perform the job successfully, an individual should demonstrate the following competencies:
Familiarity with safety, compliance, and ADA requirement
Working knowledge of HVAC, electrical, plumbing, and building systems
Experience with budget planning and management
Experience coordinating vendors, contractors, and service providers
Strong organizational and documentation skills
Ability to assess priorities, manage multiple issues, and respond calmly in emergencies
Strong customer service experience with multiple stakeholders
Working knowledge of IT infrastructure
Supervisory experience
Current driver's license/insurance and ability to travel day‑to‑day between multiple site
Required Education & Experience
3–5 years of experience in facilities management, building operations, construction, and hands on maintenance and repair (nonprofit or public‑sector experience preferred)
Required Certification, Licenses, Credentials and/or Registrations
This position does not require any specific professional certifications
Preferred Certifications
Experience managing newly renovated buildings or warranty periods
Knowledge of preventive maintenance planning and capital replacement forecasting
Certifications in facilities management, building maintenance, or related trades (CMRT, CFM, or similar)
Physical requirements
The physical requirements outlined below must be met to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions:
Ability to use power tools safely
Ability to walk the facility regularly and conduct inspections
Ability to lift up to 50 pounds, climb ladders, bend over, kneel, crouch, and perform light hands‑on maintenance tasks
Availability to respond to after‑hours emergencies as needed
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Operations Manager
Full Time - 40 hours Portland, OR, US
$70,800.00 To $75,800.00 Annually
Summary
The Operations Manager will be supervising several different departments. The responsibility of this role is day‑to‑day physical plant maintenance, operation, facilities redevelopment projects, overseeing technology & security infrastructure and support staff.
The majority of this role involves day‑to‑day, hands‑on maintenance of all Neighborhood House (NH) facilities, with responsibility for safety and the long‑term stewardship of the organization’s buildings, including its 16,000‑square‑foot headquarters. This role ensures all buildings are safe, functional, compliant, and cost‑effective, while supporting the nonprofit’s mission and programs. About one quarter of this role focuses on managing and overseeing the organization’s technology systems and security infrastructure.
This position requires facilities maintenance skills, strong facilities systems technical knowledge, day‑to‑day travel between multiple sites, hands‑on problem‑solving and repair, working knowledge of IT and security systems, physical infrastructure, supervisory experience, and the ability to prioritize work in a resource‑conscious nonprofit environment.
Job Duties & Responsibilities
Building Operations & Maintenance
Oversee O & M manual, daily operation and upkeep of facilities, including HVAC, electrical, plumbing, fire/life safety systems, security systems, and building controls
Perform routine inspections to identify maintenance needs, safety issues, and operational risks
Coordinate repairs and preventive maintenance for both newly installed systems and existing building components
Maintain building appearance, cleanliness, and functionality for staff, clients, and visitors
Warranty & Vendor Management
Manage all building system warranties during the one‑year coverage period
Serve as the primary point of contact for contractors, vendors, and service providers
Track warranty claims, schedule service calls, and ensure issues are addressed in a timely manner
Manage all related vendor relationships across sites. Monitor vendor performance, contracts, and service agreements
Preventive Maintenance & Planning
Develop and implement a preventive maintenance schedule for all building systems
Maintain a standard operations manual for all facilities
Maintain detailed maintenance logs, service records, and equipment documentation
Identify long‑term capital maintenance and replacement needs, particularly for systems or components not updated during renovation
Support leadership with facility planning and lifecycle cost projections
Safety, Security, Compliance & Risk Management
Oversees security systems, access control (keys/fobs) and training
Co‑leadership safety committee
Ensure compliance with applicable building codes, safety regulations, ADA requirements, and nonprofit occupancy standards
Conduct regular safety inspections and address hazards promptly
Coordinate fire inspections, alarm testing, emergency systems check, and evacuation planning
Serve as point person for emergency response related to building operations
Budget & Cost Stewardship
Develop and manage the facilities maintenance budget
Monitor expenses and recommend cost‑effective solutions and preventive investments
Balance immediate maintenance needs with long‑term asset protection
Participate in the board asset development and management committee
Stakeholder Support
Respond to facility‑related requests from staff and program teams
Coordinate facilities response from building owners when NH is a lease
Support room setups for events, minor moves, and space adjustments as needed
Communicate clearly with leadership regarding facility conditions, risks, and priorities
Facilities Redevelopment and Planning
Participate in the board facilities planning committee
Coordinates renovation and construction activities
Partner with fundraising team on new grant applications
Supervisory Responsibilities
This position is responsible for supervising and overseeing the organization’s facilities and operations including, but not limited to:
Supervising and supporting the IT team to ensure effective daily operations
Overseeing the IT budgeting process, including planning, forecasting, and cost management
Planning, maintaining, and supporting the organization’s data connectivity and network infrastructure
Managing and maintaining IT equipment and systems to ensure reliability, security, and performance
Provide consistent supervision, coaching, and mentorship to staff, fostering professional growth and continuous skill development.
Set clear goals and expectations and manage performance in alignment with organizational policies.
Promote a positive, inclusive, and collaborative team culture that supports engagement and retention.
Ensure staff have the tools, resources, and training needed to be successful in their roles.
Communicate openly with staff through regular 1:1 check‑ins, feedback, and team meetings
Required Skills & Qualifications
To perform the job successfully, an individual should demonstrate the following competencies:
Familiarity with safety, compliance, and ADA requirement
Working knowledge of HVAC, electrical, plumbing, and building systems
Experience with budget planning and management
Experience coordinating vendors, contractors, and service providers
Strong organizational and documentation skills
Ability to assess priorities, manage multiple issues, and respond calmly in emergencies
Strong customer service experience with multiple stakeholders
Working knowledge of IT infrastructure
Supervisory experience
Current driver's license/insurance and ability to travel day‑to‑day between multiple site
Required Education & Experience
3–5 years of experience in facilities management, building operations, construction, and hands on maintenance and repair (nonprofit or public‑sector experience preferred)
Required Certification, Licenses, Credentials and/or Registrations
This position does not require any specific professional certifications
Preferred Certifications
Experience managing newly renovated buildings or warranty periods
Knowledge of preventive maintenance planning and capital replacement forecasting
Certifications in facilities management, building maintenance, or related trades (CMRT, CFM, or similar)
Physical requirements
The physical requirements outlined below must be met to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential functions:
Ability to use power tools safely
Ability to walk the facility regularly and conduct inspections
Ability to lift up to 50 pounds, climb ladders, bend over, kneel, crouch, and perform light hands‑on maintenance tasks
Availability to respond to after‑hours emergencies as needed
#J-18808-Ljbffr