Guest Services Coordinator
Woodlake Trails, Punta Gorda, FL, United States
Guest Services Coordinator
Guest Services Coordinators handle routine office/clerical responsibilities, work closely with the RV Resort Manager, and serve as the face of the resort, interacting with guests, current and prospective residents.
Job Duties
Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager.
Maintains the petty cash fund, ensuring expenditures are recorded in the proper accounts.
Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
Collects and posts resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
Prepares and distributes resort communications such as rule reminders, violation notices, and newsletters.
Assists with accepting guest reservations in person and via phone.
Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
Assists with planning and coordinating guest and resident relations events and activities within the resort.
Assists with the preparation of marketing materials.
Makes collection calls for site rental payments as directed; submits bad debt files to collections.
Processes resident move‑ins and move‑outs.
Completes and maintains resort records, reports, and files.
Referred sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property‑management/reservation system in a timely manner.
Obtains approvals on prospective resident applications; tracks all approvals and denials.
Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
Reviews and codes invoices and other payables and submits to manager approval.
Other duties as assigned.
Checks guests in and out for their reservations.
Requirements
High School Diploma or GED (Required)
2 years of administrative experience (Required)
6 months of experience using property‑management and/or reservation systems (Preferred)
6 months of hotel or resort front‑desk experience (Preferred)
Excellent telephone skills
Professional appearance
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry efficiently
Must have a valid driver’s license
Benefits
Comprehensive medical and prescription coverage with multiple plan designs.
Vision Plan.
Voluntary health and dependent‑care reimbursement accounts.
Life and accidental‑death and dismemberment insurance.
Short and long‑term disability coverage.
401(k) plan with Sun matching contribution.
Employee assistance program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement program for further education.
Vacation RV site discounts for team members at SunRV Resorts.
Team member perks & discounts on travel, merchandise, mobile services, and more.
Paid time off, including ten holidays, vacation, personal, sick, bereavement and pay for jury duty.
ACCESSIBILITY ASSISTANCE:
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, email careers@suncommunities.com. “Applicant Accommodation” should be included in the subject line of the email.
#J-18808-Ljbffr
Guest Services Coordinators handle routine office/clerical responsibilities, work closely with the RV Resort Manager, and serve as the face of the resort, interacting with guests, current and prospective residents.
Job Duties
Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager.
Maintains the petty cash fund, ensuring expenditures are recorded in the proper accounts.
Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
Collects and posts resident security deposits, processing fees, rent, inspection, application, or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
Prepares and distributes resort communications such as rule reminders, violation notices, and newsletters.
Assists with accepting guest reservations in person and via phone.
Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
Assists with planning and coordinating guest and resident relations events and activities within the resort.
Assists with the preparation of marketing materials.
Makes collection calls for site rental payments as directed; submits bad debt files to collections.
Processes resident move‑ins and move‑outs.
Completes and maintains resort records, reports, and files.
Referred sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property‑management/reservation system in a timely manner.
Obtains approvals on prospective resident applications; tracks all approvals and denials.
Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
Reviews and codes invoices and other payables and submits to manager approval.
Other duties as assigned.
Checks guests in and out for their reservations.
Requirements
High School Diploma or GED (Required)
2 years of administrative experience (Required)
6 months of experience using property‑management and/or reservation systems (Preferred)
6 months of hotel or resort front‑desk experience (Preferred)
Excellent telephone skills
Professional appearance
Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry efficiently
Must have a valid driver’s license
Benefits
Comprehensive medical and prescription coverage with multiple plan designs.
Vision Plan.
Voluntary health and dependent‑care reimbursement accounts.
Life and accidental‑death and dismemberment insurance.
Short and long‑term disability coverage.
401(k) plan with Sun matching contribution.
Employee assistance program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement program for further education.
Vacation RV site discounts for team members at SunRV Resorts.
Team member perks & discounts on travel, merchandise, mobile services, and more.
Paid time off, including ten holidays, vacation, personal, sick, bereavement and pay for jury duty.
ACCESSIBILITY ASSISTANCE:
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, email careers@suncommunities.com. “Applicant Accommodation” should be included in the subject line of the email.
#J-18808-Ljbffr