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Quality Systems - Quality System Investigator

Witt/Kieffer, Lakewood, NJ, United States


EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Basic Job Functions
This position will be responsible for conducting thorough investigations into manufacturing deviations, non-conformances, and other quality issues, ensuring all investigations are conducted in accordance with current Good Manufacturing Practices (cGMP) regulations, aiming to identify root causes, propose corrective actions, and prevent recurrence of problems while maintaining compliance with regulatory standards.

This position will collaborate with internal Subject Matter Experts (e.g. Analytical, Manufacturing, Packaging and Quality and IT personnel). Additionally, this role will work with customers to ensure timely reporting of Quality incidents and customer concurrence with audit findings and Corrective and Preventive Actions (CAPAs). This role requires strong computer skills as well as problem solving skills.

Essential Functions of the Job

Lead investigations into Quality Events and customer complaints

Perform root cause analysis using industry standards, such as 5Whys and Fishbone diagrams

Determine relevant corrective and preventative action

Perform risk assessment to determine safety and efficacy of product

Oversee timely completion of deviations, CAPAs, investigations, complaints

Track and trend events/deviations

Provide communication plans for ongoing deviations and CAPAs

Maintain compliance with company policies, regulatory requirements, quality specifications, safety standards and sanitation practices

Proactively raise quality related risks, issues, and opportunities.

Support the organization in maintaining a work environment focused on quality, respect, open communication, collaboration, integration, and teamwork.

Other duties as assigned.

Minimum Requirements of the Job

Must have knowledge of basic principles, theories and laws, and policies and procedures that pertain to investigations.

Conduct interviews with subject matter experts

Strong technical writing skills

Able to quickly and accurately type and enter data

Attention to detail

Excellent communication and organizational skills

Flexibility to adjust to changing priorities.

Physical Requirements

Ability to sit for long periods of time.

Supervisory Responsibilities
No

Travel
None

Education

Must have a bachelor’s degree and experience conducting investigations in a cGMP environment. Experience with process investigations and writing CAPAs preferred.

Full-Time/Part-Time Full-Time

Shift -not applicable-

Position Quality System Investigator

Location Lakewood

This position is currently accepting applications.

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