Customer Support Specialist
Xylem, Salt Lake City, UT, United States
Customer Support Specialist
Xylem is a Fortune 500 global water technology company dedicated to advancing sustainable impact and empowering the people who make water work every day. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Why This Role Matters
You are the operational bridge between customers, sales, and internal teams. You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps customers informed and supported at every step. Your responsiveness, accuracy, and professionalism ensure that critical water and wastewater projects stay on track and customers know they can rely on Xylem.
What You’ll Be Doing
You’ll play a key role in ensuring smooth order processing, customer satisfaction, and timely delivery.
Customer Service & Communication
Respond promptly and professionally to customer inquiries across multiple channels.
Provide legendary customer service that builds strong, trusting relationships.
Order Management & Coordination
Process orders ranging from quick‑ship to complex, long‑cycle orders.
Maintain accurate order details and proactively follow up on order backlog.
Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
Maintain complete and organized virtual customer files.
Billing & Issue Resolution
Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
Sales Support
Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
Support the sales team with documentation, updates, and customer insights.
Additional Responsibilities
Assist with internal process improvements and cross‑functional collaboration.
Support workflow accuracy, efficiency, and positive customer outcomes.
Location & Work Style
Location:
Mira Loma, California
Environment:
Hybrid, cross‑functional, customer‑focused
Team:
Works closely with sales, operations, A/R, logistics, and customer teams
Who Thrives in This Role
Love interacting with customers and solving problems
Organized, detail‑oriented, and thrive in a fast‑paced environment
Communicate clearly and confidently across teams
Manage multiple priorities with accuracy and follow‑through
Enjoy supporting both internal and external stakeholders
Want a role where your work contributes to meaningful, real‑world impact
What You Bring
High School diploma or equivalent
1+ years of order management, customer service, or account management experience
Experience with billing, invoicing, quoting, or related tasks
Strong computer skills, including Microsoft Office Suite
Ability to work with diverse teams and customers
Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
Excellent organization, follow‑through, and problem‑solving abilities
What We Offer
The estimated salary range for this position is $26 to $28/hour. Starting pay is dependent on multiple factors, such as skills and experience.
20 days PTO from the start
12 paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Why Join Xylem?
A purpose‑driven organization solving critical water challenges
Opportunities for career growth and ongoing development
Strong Total Rewards, including PTO, retirement plan, health benefits
A culture built on innovation, collaboration, and service
Community involvement through Xylem Watermark volunteer initiatives
Xylem is an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. We provide a supportive environment free from discrimination or harassment. We are dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.
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Xylem is a Fortune 500 global water technology company dedicated to advancing sustainable impact and empowering the people who make water work every day. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Why This Role Matters
You are the operational bridge between customers, sales, and internal teams. You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps customers informed and supported at every step. Your responsiveness, accuracy, and professionalism ensure that critical water and wastewater projects stay on track and customers know they can rely on Xylem.
What You’ll Be Doing
You’ll play a key role in ensuring smooth order processing, customer satisfaction, and timely delivery.
Customer Service & Communication
Respond promptly and professionally to customer inquiries across multiple channels.
Provide legendary customer service that builds strong, trusting relationships.
Order Management & Coordination
Process orders ranging from quick‑ship to complex, long‑cycle orders.
Maintain accurate order details and proactively follow up on order backlog.
Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
Maintain complete and organized virtual customer files.
Billing & Issue Resolution
Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
Sales Support
Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
Support the sales team with documentation, updates, and customer insights.
Additional Responsibilities
Assist with internal process improvements and cross‑functional collaboration.
Support workflow accuracy, efficiency, and positive customer outcomes.
Location & Work Style
Location:
Mira Loma, California
Environment:
Hybrid, cross‑functional, customer‑focused
Team:
Works closely with sales, operations, A/R, logistics, and customer teams
Who Thrives in This Role
Love interacting with customers and solving problems
Organized, detail‑oriented, and thrive in a fast‑paced environment
Communicate clearly and confidently across teams
Manage multiple priorities with accuracy and follow‑through
Enjoy supporting both internal and external stakeholders
Want a role where your work contributes to meaningful, real‑world impact
What You Bring
High School diploma or equivalent
1+ years of order management, customer service, or account management experience
Experience with billing, invoicing, quoting, or related tasks
Strong computer skills, including Microsoft Office Suite
Ability to work with diverse teams and customers
Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools
Excellent organization, follow‑through, and problem‑solving abilities
What We Offer
The estimated salary range for this position is $26 to $28/hour. Starting pay is dependent on multiple factors, such as skills and experience.
20 days PTO from the start
12 paid holidays
Generous retirement savings plan
Customizable health, dental and vision insurance (eligible on first date)
Career progression plans
Reward and recognition programs
Paid parental leave
Why Join Xylem?
A purpose‑driven organization solving critical water challenges
Opportunities for career growth and ongoing development
Strong Total Rewards, including PTO, retirement plan, health benefits
A culture built on innovation, collaboration, and service
Community involvement through Xylem Watermark volunteer initiatives
Xylem is an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace. We provide a supportive environment free from discrimination or harassment. We are dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.
#J-18808-Ljbffr