Technical Support Engineer L2
Jobgether, Italy, NY, United States
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer L2 in Italy.
This role offers the opportunity to work at the core of high-performance data storage and AI infrastructure support, helping global customers run some of the most demanding workloads in the world. You will act as a key technical expert, resolving complex issues across Linux-based systems, parallel file systems, and high-performance storage environments. Working closely with enterprise clients, you will ensure stability, performance, and reliability of mission-critical systems. The position combines deep technical troubleshooting with customer interaction, requiring both analytical precision and strong communication skills. You will collaborate with engineering teams to improve product quality and drive continuous enhancement based on real-world use cases. This is a highly impactful role within a fast-paced, innovation-driven environment at the intersection of AI, HPC, and enterprise storage.
Accountabilities
Provide advanced technical support for enterprise customers using high-performance storage and file system solutions
Diagnose, troubleshoot, and resolve complex issues across Linux systems, networking, and parallel file systems such as Lustre
Reproduce customer issues in lab environments to identify root causes and define effective solutions or workarounds
Create and maintain test plans, troubleshooting procedures, and technical documentation for upgrades and support processes
Collaborate closely with engineering teams to improve product quality based on customer feedback and real-world scenarios
Communicate complex technical concepts clearly to customers with varying levels of technical expertise
Build strong, trusted relationships with enterprise clients to ensure high-quality support experience
Contribute to internal tools, knowledge sharing, and mentoring of junior team members
Manage multiple priorities while ensuring timely resolution of customer issues and service continuity
Requirements
5+ years of experience supporting Linux-based file systems or enterprise storage systems in production environments
Strong background in RAID storage systems, troubleshooting, and high-performance computing environments
Solid understanding of Linux/Unix systems, networking, and storage technologies such as SAN, NAS, SCSI, or similar
Experience working with complex distributed systems and hardware/software interactions
Strong analytical and debugging skills with a systematic approach to problem-solving
Excellent communication skills in English, both written and verbal
Ability to work in fast-paced environments with shifting priorities and high customer expectations
Experience with enterprise storage vendors or technologies (e.g., NetApp, EMC, Brocade, Cisco SAN) is a plus
Knowledge of AI, HPC workloads, or cloud storage environments is highly desirable
Ability to mentor junior engineers and act as a technical reference point within the team
Benefits
Competitive compensation package
Flexible remote working arrangements with occasional travel
Opportunity to work on cutting-edge AI and HPC infrastructure technologies
Exposure to global enterprise customers and mission-critical systems
Strong technical learning and career development opportunities
Collaborative and innovation-driven engineering culture
On-call rotation structure ensuring balanced workload distribution
Chance to contribute to next-generation high-performance data storage solutions
How Jobgether works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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This role offers the opportunity to work at the core of high-performance data storage and AI infrastructure support, helping global customers run some of the most demanding workloads in the world. You will act as a key technical expert, resolving complex issues across Linux-based systems, parallel file systems, and high-performance storage environments. Working closely with enterprise clients, you will ensure stability, performance, and reliability of mission-critical systems. The position combines deep technical troubleshooting with customer interaction, requiring both analytical precision and strong communication skills. You will collaborate with engineering teams to improve product quality and drive continuous enhancement based on real-world use cases. This is a highly impactful role within a fast-paced, innovation-driven environment at the intersection of AI, HPC, and enterprise storage.
Accountabilities
Provide advanced technical support for enterprise customers using high-performance storage and file system solutions
Diagnose, troubleshoot, and resolve complex issues across Linux systems, networking, and parallel file systems such as Lustre
Reproduce customer issues in lab environments to identify root causes and define effective solutions or workarounds
Create and maintain test plans, troubleshooting procedures, and technical documentation for upgrades and support processes
Collaborate closely with engineering teams to improve product quality based on customer feedback and real-world scenarios
Communicate complex technical concepts clearly to customers with varying levels of technical expertise
Build strong, trusted relationships with enterprise clients to ensure high-quality support experience
Contribute to internal tools, knowledge sharing, and mentoring of junior team members
Manage multiple priorities while ensuring timely resolution of customer issues and service continuity
Requirements
5+ years of experience supporting Linux-based file systems or enterprise storage systems in production environments
Strong background in RAID storage systems, troubleshooting, and high-performance computing environments
Solid understanding of Linux/Unix systems, networking, and storage technologies such as SAN, NAS, SCSI, or similar
Experience working with complex distributed systems and hardware/software interactions
Strong analytical and debugging skills with a systematic approach to problem-solving
Excellent communication skills in English, both written and verbal
Ability to work in fast-paced environments with shifting priorities and high customer expectations
Experience with enterprise storage vendors or technologies (e.g., NetApp, EMC, Brocade, Cisco SAN) is a plus
Knowledge of AI, HPC workloads, or cloud storage environments is highly desirable
Ability to mentor junior engineers and act as a technical reference point within the team
Benefits
Competitive compensation package
Flexible remote working arrangements with occasional travel
Opportunity to work on cutting-edge AI and HPC infrastructure technologies
Exposure to global enterprise customers and mission-critical systems
Strong technical learning and career development opportunities
Collaborative and innovation-driven engineering culture
On-call rotation structure ensuring balanced workload distribution
Chance to contribute to next-generation high-performance data storage solutions
How Jobgether works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#J-18808-Ljbffr