Part Time Server at the Crosby Street Hotel
Firmdale Hotels PLC, New York, NY, United States
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Part Time Server at the Crosby Street Hotel
Crosby Street Hotel, New York, NY, US
6 days ago Requisition ID: 1716
Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collection — founded by Tim and Kit Kemp — the hotel is renowned for its vibrant, art-filled interiors, exceptional personalised service, and an unmistakable sense of place. From the intimate drawing rooms to the acclaimed Crosby Bar & Terrace, every corner of the hotel reflects a commitment to creativity, warmth, and world-class hospitality. Joining our team means becoming part of a culture that values individuality, excellence, and genuine connection with every guest.
POSITION SUMMARY
The Part Time Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations.
KEY RESPONSIBILITIES
Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
Maintain a polished, professional, and courteous demeanour in all guest and team interactions
Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage programme
Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
Uphold all allergy and dietary restriction protocols with precision and care
Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
Ensure all charges are accurate and assigned to the correct guest checks
Complete all assigned side work and opening/closing duties to the highest standard
Maintain immaculate mise en place and service areas at all times
Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
Address and resolve guest concerns with professionalism, escalating to management when necessary
Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
Take ownership of punctuality, reliability, and overall performance standards
Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
Act as an ambassador of Crosby Street Hotel and the Firmdale Hotels brand
PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods throughout scheduled shifts
Ability to lift, carry, and move up to 50 pounds safely and efficiently
Ability to perform repetitive motions, including bending, reaching, and carrying trays
WHAT WE OFFER
Paid vacation, sick, holiday, and personal days
Health, dental, vision, and life insurance for full time employees
Commuter benefits and New York Secure Choice enrollment from Day One
Holiday staff parties and appreciation events
In-house uniform dry cleaning services
Free employee meals while on duty
Departmental and company-wide incentive programs
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Part Time Server at the Crosby Street Hotel
Crosby Street Hotel, New York, NY, US
6 days ago Requisition ID: 1716
Nestled in the heart of SoHo, Crosby Street Hotel is a distinctive boutique property and one of New York City’s most celebrated luxury hotels. Part of the acclaimed Firmdale Hotels collection — founded by Tim and Kit Kemp — the hotel is renowned for its vibrant, art-filled interiors, exceptional personalised service, and an unmistakable sense of place. From the intimate drawing rooms to the acclaimed Crosby Bar & Terrace, every corner of the hotel reflects a commitment to creativity, warmth, and world-class hospitality. Joining our team means becoming part of a culture that values individuality, excellence, and genuine connection with every guest.
POSITION SUMMARY
The Part Time Server is responsible for delivering a highly personalized, anticipatory, and detail-oriented dining experience that reflects Firmdale Hotels’ luxury standards. This role requires a strong command of food, beverage, and service techniques, ensuring each guest interaction is seamless, refined, and memorable while consistently exceeding expectations.
KEY RESPONSIBILITIES
Provide warm, attentive, and intuitive service, anticipating guest needs and preferences at all times
Maintain a polished, professional, and courteous demeanour in all guest and team interactions
Demonstrate a strong commitment to teamwork by supporting servers, back servers, and all hotel colleagues to ensure seamless service execution
Confidently guide guests through the menu, offering thoughtful recommendations and upselling in a natural, guest-focused manner
Maintain expert-level knowledge of all menus, ingredients, preparation methods, allergens, and the wine and beverage programme
Ensure all food and beverage orders are accurately entered into POS systems (Micros) and delivered according to proper service standards and timing
Pace and coordinate courses effectively to support kitchen and bar operations while enhancing the guest experience
Uphold all allergy and dietary restriction protocols with precision and care
Execute proper table maintenance, clearing, and resetting with attention to detail and efficiency
Ensure all charges are accurate and assigned to the correct guest checks
Complete all assigned side work and opening/closing duties to the highest standard
Maintain immaculate mise en place and service areas at all times
Adhere to all New York City Health Department standards, food safety regulations, and hotel policies
Address and resolve guest concerns with professionalism, escalating to management when necessary
Maintain clear, consistent communication with kitchen, bar, and all hotel departments to ensure operational excellence
Take ownership of punctuality, reliability, and overall performance standards
Uphold exceptional grooming, hygiene, and uniform standards in line with luxury hospitality expectations
Act as an ambassador of Crosby Street Hotel and the Firmdale Hotels brand
PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods throughout scheduled shifts
Ability to lift, carry, and move up to 50 pounds safely and efficiently
Ability to perform repetitive motions, including bending, reaching, and carrying trays
WHAT WE OFFER
Paid vacation, sick, holiday, and personal days
Health, dental, vision, and life insurance for full time employees
Commuter benefits and New York Secure Choice enrollment from Day One
Holiday staff parties and appreciation events
In-house uniform dry cleaning services
Free employee meals while on duty
Departmental and company-wide incentive programs
#J-18808-Ljbffr