Customer Support and Program Coordinator
Spectro | Jet-Care, Hampshire, IL, United States
Customer Support and Program Coordinator
A Customer Support and Program Coordinator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full time position, working in our Jet-Care, Gas Path Analysis (GPA) department which provides engine trend monitoring services to the aviation industry. The position will include:
dealing with day-to-day enquiries concerning current contracts;
ensuring that the contract renewal system is maintained;
receiving and processing purchase orders;
assisting with mail-shots, and dispatching information to Customers;
providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently;
ensuring aircraft and engine records are updated to enable GPA engine trend data to be processed;
carrying out specified checks on the GPA equipment database;
carrying out general and routine office duties as required.
We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:
have multi task experience, be able to work in a team, and be a good communicator at all levels;
have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them;
be confident with a professional and orderly nature;
be accurate, have an outgoing personality, and a positive and constructive approach;
be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook;
experience using Sage 200 Professional is an advantage;
knowledge of foreign languages, although not essential, may also be an advantage.
The hours are Monday to Friday, 37½ hours per week, 7½ hours per day, plus a one-hour unpaid lunch break.
You will be joining a stable and well‑established organisation in state‑of‑the‑art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro‑rata (inclusive of Bank/Public holidays), work related contributory pension scheme, free Wi‑Fi and on‑site parking.
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A Customer Support and Program Coordinator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full time position, working in our Jet-Care, Gas Path Analysis (GPA) department which provides engine trend monitoring services to the aviation industry. The position will include:
dealing with day-to-day enquiries concerning current contracts;
ensuring that the contract renewal system is maintained;
receiving and processing purchase orders;
assisting with mail-shots, and dispatching information to Customers;
providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently;
ensuring aircraft and engine records are updated to enable GPA engine trend data to be processed;
carrying out specified checks on the GPA equipment database;
carrying out general and routine office duties as required.
We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:
have multi task experience, be able to work in a team, and be a good communicator at all levels;
have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them;
be confident with a professional and orderly nature;
be accurate, have an outgoing personality, and a positive and constructive approach;
be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook;
experience using Sage 200 Professional is an advantage;
knowledge of foreign languages, although not essential, may also be an advantage.
The hours are Monday to Friday, 37½ hours per week, 7½ hours per day, plus a one-hour unpaid lunch break.
You will be joining a stable and well‑established organisation in state‑of‑the‑art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro‑rata (inclusive of Bank/Public holidays), work related contributory pension scheme, free Wi‑Fi and on‑site parking.
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