Customer Service Advisor WMF2896e
The Cumbria County Council, Lakeland, FL, United States
Job reference REQ00000019908
Date posted 22/04/2026
Application closing date 17/05/2026
Location Various Locations
Salary 28,598.00 - 29,540.00
Package Blank
Contractual hours 37
Basis Full time
Attachments Blank
Customer Service Advisor
Location: South Lakeland House in Kendal and Voreda House in Penrith, with some home working (hybrid)
Contract Type: Permanent
About this opportunity
We have an exciting opportunity within our new Customer Service structure for 4x full time Customer Service Advisors.
This post will play a critical role within Customer Service supporting customers to undertake the main types of transactions with the Council - Register, Apply, Book, Pay, Check and Tell.
Taking a non-judgemental approach, we are looking for someone who can communicate effectively to understand the customer’s needs to resolve a wide range of enquiries at first point of contact.
Confidence in signposting to community assets and third sector partners where appropriate to make every contact count, will be a key part of the role.
Who we are looking for…
Are you passionate about delivering high‑quality, customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally?
Using a holistic and person‑centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non‑judgemental way.
The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model.
A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.
Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record‑keeping using a customer relationship management system.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
Post Specification
Role Profile
If you have any queries about this role or would like an informal chat about this opportunity, then please contact andrew.pearse@westmorlandandfurness.gov.uk .
Application and Interview information
Closing date: 17/05/2026
Interview date: w/c 25/05/2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
#J-18808-Ljbffr
Date posted 22/04/2026
Application closing date 17/05/2026
Location Various Locations
Salary 28,598.00 - 29,540.00
Package Blank
Contractual hours 37
Basis Full time
Attachments Blank
Customer Service Advisor
Location: South Lakeland House in Kendal and Voreda House in Penrith, with some home working (hybrid)
Contract Type: Permanent
About this opportunity
We have an exciting opportunity within our new Customer Service structure for 4x full time Customer Service Advisors.
This post will play a critical role within Customer Service supporting customers to undertake the main types of transactions with the Council - Register, Apply, Book, Pay, Check and Tell.
Taking a non-judgemental approach, we are looking for someone who can communicate effectively to understand the customer’s needs to resolve a wide range of enquiries at first point of contact.
Confidence in signposting to community assets and third sector partners where appropriate to make every contact count, will be a key part of the role.
Who we are looking for…
Are you passionate about delivering high‑quality, customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally?
Using a holistic and person‑centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non‑judgemental way.
The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model.
A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.
Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record‑keeping using a customer relationship management system.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
Post Specification
Role Profile
If you have any queries about this role or would like an informal chat about this opportunity, then please contact andrew.pearse@westmorlandandfurness.gov.uk .
Application and Interview information
Closing date: 17/05/2026
Interview date: w/c 25/05/2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
#J-18808-Ljbffr