Systems Specialist I
Konica Minolta Business Solutions U.S.A., Inc., Cleveland, OH, United States
Overview
All Covered, IT Services Division of Konica Minolta Business Solutions, has an exciting opportunity for a Systems Specialist 1 position.
Responsibilities
Provides onsite and/or remote end user support
Acts as a primary point of escalation from Tier 2 service desk agents
Communicates effectively with clients and internal team members
Uses tools available to research solutions and provide assistance to clients
Demonstrates strong problem solving instincts
Listens and seeks to fully understand client requests to exceed expectations of service
Knowledge of systems and applications used to support a call center environment
Understands Information Technologies and is passionate to expand knowledge
Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Completes projects and tasks as assigned by management
Microsoft 365 administration
Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
Advanced knowledge of common desktop applications including Microsoft Office Suite
Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise.
Qualifications
High school or equivalent, Associate's degree preferred.
2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
One or more of the following (or approved similar) certifications are required:
Microsoft Azure Fundamentals
Google Foundational
Fortinet NSE3
CompTIA Certification
Performs work and solves problems independently and with limited supervision.
Handles technical issues and problems, escalates appropriately to solve difficult challenges.
Candidate possesses and demonstrates working knowledge of some of the following technologies:
Current Windows Desktop and server Operating Systems
Windows Active Directory/Azure (User Management/Administration/Group Policy)
Common desktop applications including Microsoft Office Suite
Current Exchange Server/M365/Mail services
Supporting firewalls, switches, and security functionality.
Common TCP/IP services including HTTP, FTP, DNS, and DHCP
Current Cloud services and technologies including Virtualization, RDP, etc
Equal Opportunity Employment
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
#J-18808-Ljbffr
All Covered, IT Services Division of Konica Minolta Business Solutions, has an exciting opportunity for a Systems Specialist 1 position.
Responsibilities
Provides onsite and/or remote end user support
Acts as a primary point of escalation from Tier 2 service desk agents
Communicates effectively with clients and internal team members
Uses tools available to research solutions and provide assistance to clients
Demonstrates strong problem solving instincts
Listens and seeks to fully understand client requests to exceed expectations of service
Knowledge of systems and applications used to support a call center environment
Understands Information Technologies and is passionate to expand knowledge
Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Completes projects and tasks as assigned by management
Microsoft 365 administration
Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
Advanced knowledge of common desktop applications including Microsoft Office Suite
Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise.
Qualifications
High school or equivalent, Associate's degree preferred.
2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
One or more of the following (or approved similar) certifications are required:
Microsoft Azure Fundamentals
Google Foundational
Fortinet NSE3
CompTIA Certification
Performs work and solves problems independently and with limited supervision.
Handles technical issues and problems, escalates appropriately to solve difficult challenges.
Candidate possesses and demonstrates working knowledge of some of the following technologies:
Current Windows Desktop and server Operating Systems
Windows Active Directory/Azure (User Management/Administration/Group Policy)
Common desktop applications including Microsoft Office Suite
Current Exchange Server/M365/Mail services
Supporting firewalls, switches, and security functionality.
Common TCP/IP services including HTTP, FTP, DNS, and DHCP
Current Cloud services and technologies including Virtualization, RDP, etc
Equal Opportunity Employment
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
#J-18808-Ljbffr