Part-Time Customer Service Agent - ALB Airport
PrimeFlight Aviation Services Inc., Albany, NY, United States
Part‑Time Customer Service Agent - ALB Airport
Job Category:
Airport Operations
Requisition Number:
PARTT016255
Posted : April 27, 2026
Part‑Time
On‑site
Rate: $16 USD per hour
Locations
Showing 1 location
ALBPF1-Albany Intl
737 Albany Shaker Rd
Albany, NY 12211, USA
ALBPF1-Albany Intl
737 Albany Shaker Rd
Albany, NY 12211, USA
WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast‑paced,
team‑oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
TheCustomer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check‑in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.
RESPONSIBILITIES
Greet and assist passengers at the airport with check‑in, boarding, and general inquiries
Provide accurate information on flight schedules, gate assignments, and airport services
Handle passenger check‑in and baggage processing efficiently and courteously
Assist passengers with self‑service kiosks and online check‑in procedures
Effectively resolve customer issues and complaints in a professional and timely manner
Make announcements and keep passengers informed about flight changes and boarding times
Ensure compliance with all airline and airport regulations and procedures
Handle the boarding process, including verifying travel documents and issuing boarding passes
Coordinate with ground staff and crew to ensure a smooth passenger experience
Process ticket sales, upgrades, and re‑bookings as needed
Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
Collaborate with security personnel to ensure passenger safety and security
Keep the work area clean, organized, and stocked with necessary materials
Participate in ongoing training and development to enhance customer service skills
ExemplifyPrimeFlightcustomer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
One year of customer service experience
Ability to access and interpret information in print and electronically, including theuseofelectronic devices includingIPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in‑person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to beflexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:
Ability tolift upto 70 pounds
Prolonged standing and walkingin an indoor/outdoor environmentas applicable
Must be able to reach witharms and grasp withhands
Must be able to push, pull
Must be able to crawland crouch,at times,in confined tight spaces
Must be able to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of thearms,wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three‑dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlightAviation Services, Inc.is proudto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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Job Category:
Airport Operations
Requisition Number:
PARTT016255
Posted : April 27, 2026
Part‑Time
On‑site
Rate: $16 USD per hour
Locations
Showing 1 location
ALBPF1-Albany Intl
737 Albany Shaker Rd
Albany, NY 12211, USA
ALBPF1-Albany Intl
737 Albany Shaker Rd
Albany, NY 12211, USA
WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities?If you are looking for a career with growth potential and work well in a fast‑paced,
team‑oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
TheCustomer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check‑in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.
RESPONSIBILITIES
Greet and assist passengers at the airport with check‑in, boarding, and general inquiries
Provide accurate information on flight schedules, gate assignments, and airport services
Handle passenger check‑in and baggage processing efficiently and courteously
Assist passengers with self‑service kiosks and online check‑in procedures
Effectively resolve customer issues and complaints in a professional and timely manner
Make announcements and keep passengers informed about flight changes and boarding times
Ensure compliance with all airline and airport regulations and procedures
Handle the boarding process, including verifying travel documents and issuing boarding passes
Coordinate with ground staff and crew to ensure a smooth passenger experience
Process ticket sales, upgrades, and re‑bookings as needed
Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services
Collaborate with security personnel to ensure passenger safety and security
Keep the work area clean, organized, and stocked with necessary materials
Participate in ongoing training and development to enhance customer service skills
ExemplifyPrimeFlightcustomer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
One year of customer service experience
Ability to access and interpret information in print and electronically, including theuseofelectronic devices includingIPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in‑person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to beflexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:
Ability tolift upto 70 pounds
Prolonged standing and walkingin an indoor/outdoor environmentas applicable
Must be able to reach witharms and grasp withhands
Must be able to push, pull
Must be able to crawland crouch,at times,in confined tight spaces
Must be able to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of thearms,wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three‑dimensional vision, ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlightAviation Services, Inc.is proudto be anequal-opportunityemployer. All applicants and employees are considered and evaluated for positions atPrimeFlightAviation Service, Inc.without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
#J-18808-Ljbffr