Dispatcher - Ford Parts Wholesale Delivery
Chastang Enterprises, Houston, TX, United States
Core Purpose
The dispatcher coordinates and controls the flow of wholesale parts orders from the dealership to body shops, independent repair facilities, fleets, and other wholesale customers. They ensure parts are delivered accurately, efficiently, and on time.
Key Responsibilities
Order Coordination
— Review incoming wholesale parts orders, verify availability, and prioritize based on urgency, customer type, and delivery routes.
Route Planning
— Assign delivery routes to drivers, optimize stops, and adjust plans based on traffic, weather, or urgent add‑on orders.
Communication Hub
— Act as the central point between:
Parts counter staff
Wholesale customers
Delivery drivers
Inventory/warehouse team
Driver Support
— Provide instructions, handle issues on the road, and ensure drivers have correct paperwork and parts.
Problem Solving
— Address missing parts, backorders, incorrect deliveries, or customer complaints quickly and professionally.
Inventory Awareness
— Work closely with the parts manager to understand stock levels, incoming shipments, and substitutions.
Documentation & Systems
— Use dealership DMS systems (CDK, and automated dispatch system Elite Extra) to track orders, print invoices, and log deliveries.
Customer Service
— Maintain strong relationships with wholesale accounts by ensuring reliability and responsiveness.
Skills That Make a Dispatcher Effective
Strong multitasking and prioritization
Clear communication
Route optimization and basic logistics knowledge
Familiarity with automotive parts terminology
Ability to stay calm under pressure
Problem‑solving mindset
Comfort with dealership management systems
Good relationship‑building with drivers and customers
Qualifications
Bilingual in Spanish and English
Very tech savvy to operate the automated dispatch system.
Valid driver’s license with a clean driving record
Ability to lift 40–60 lbs regularly
Strong communication and customer service skills
Familiarity with local area routes (preferred)
Previous dealership or auto parts experience is a plus but not required
Ability to work in a fast‑paced environment and manage multiple tasks
Why This Role Matters
Wholesale parts sales are a major revenue stream for Ford dealerships. A skilled dispatcher keeps deliveries smooth, customers happy, and the parts department running efficiently. They’re the behind‑the‑scenes force that keeps repair shops supplied and dealership operations profitable.
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The dispatcher coordinates and controls the flow of wholesale parts orders from the dealership to body shops, independent repair facilities, fleets, and other wholesale customers. They ensure parts are delivered accurately, efficiently, and on time.
Key Responsibilities
Order Coordination
— Review incoming wholesale parts orders, verify availability, and prioritize based on urgency, customer type, and delivery routes.
Route Planning
— Assign delivery routes to drivers, optimize stops, and adjust plans based on traffic, weather, or urgent add‑on orders.
Communication Hub
— Act as the central point between:
Parts counter staff
Wholesale customers
Delivery drivers
Inventory/warehouse team
Driver Support
— Provide instructions, handle issues on the road, and ensure drivers have correct paperwork and parts.
Problem Solving
— Address missing parts, backorders, incorrect deliveries, or customer complaints quickly and professionally.
Inventory Awareness
— Work closely with the parts manager to understand stock levels, incoming shipments, and substitutions.
Documentation & Systems
— Use dealership DMS systems (CDK, and automated dispatch system Elite Extra) to track orders, print invoices, and log deliveries.
Customer Service
— Maintain strong relationships with wholesale accounts by ensuring reliability and responsiveness.
Skills That Make a Dispatcher Effective
Strong multitasking and prioritization
Clear communication
Route optimization and basic logistics knowledge
Familiarity with automotive parts terminology
Ability to stay calm under pressure
Problem‑solving mindset
Comfort with dealership management systems
Good relationship‑building with drivers and customers
Qualifications
Bilingual in Spanish and English
Very tech savvy to operate the automated dispatch system.
Valid driver’s license with a clean driving record
Ability to lift 40–60 lbs regularly
Strong communication and customer service skills
Familiarity with local area routes (preferred)
Previous dealership or auto parts experience is a plus but not required
Ability to work in a fast‑paced environment and manage multiple tasks
Why This Role Matters
Wholesale parts sales are a major revenue stream for Ford dealerships. A skilled dispatcher keeps deliveries smooth, customers happy, and the parts department running efficiently. They’re the behind‑the‑scenes force that keeps repair shops supplied and dealership operations profitable.
#J-18808-Ljbffr