Product Support Specialist 1 - (M-F 8 AM - 5 PM)
Garmin Ltd., Olathe, KS, United States
Overview
We are seeking a full-time onsite Product Support Specialist 1 (Monday - Friday 8 AM - 5 PM) at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their Aviation passion by providing basic technical customer support for Garmin’s Aviation products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Essential Functions
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
Become knowledgeable in the specifications, capabilities and operation of Garmin products
Remain current on changes in policies, procedures, and product offerings
Complete tasks and/or projects of basic complexity within defined process accurately and timely
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We are seeking a full-time onsite Product Support Specialist 1 (Monday - Friday 8 AM - 5 PM) at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their Aviation passion by providing basic technical customer support for Garmin’s Aviation products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Essential Functions
Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
Become knowledgeable in the specifications, capabilities and operation of Garmin products
Remain current on changes in policies, procedures, and product offerings
Complete tasks and/or projects of basic complexity within defined process accurately and timely
#J-18808-Ljbffr