Data Center Support Technician
Nesco Resource, Chantilly, VA, United States
Nesco Data Center and Infrastructure is seeking a Data Center Support & Service Technician in the Greater Ashburn VA area.
osition Summary
The Data Center Support Technician is responsible for ensuring the secure and reliable operation of a data center facility. This role focuses on maintaining physical security, supporting customer needs, and monitoring critical infrastructure systems.
The technician serves as the primary point of contact for customer communications, handling service requests, managing tickets, and coordinating incident response. In addition, this role provides basic remote hands services and vendor escort support. Continuous monitoring of facility and IT systems is required to ensure optimal performance and rapid issue resolution.
This position requires flexibility to work various shifts, including nights, weekends, and holidays.
Essential Job Functions
Security Operations
Oversee and maintain all physical security measures within the facility
Monitor surveillance systems and manage access control processes
Review and process site access requests in alignment with established policies
Conduct routine walkthroughs and inspections of the data center
Enforce security procedures and respond to any breaches or incidents
Customer Support
Act as the main point of contact for customer inquiries via phone, email, and ticketing systems
Manage service requests from intake through completion, ensuring timely updates and SLA compliance
Coordinate with internal teams and technical specialists to resolve customer issues
Provide escort services for vendors, contractors, and client personnel
Perform basic remote hands tasks, such as equipment checks, reboots, and simple troubleshooting
Handle escalations and support incident communication with customers
Monitoring & Operations
Monitor the condition and performance of critical infrastructure systems through building management systems (Client) and physical inspections, including:
Electrical/power systems
Cooling and HVAC systems
Fire detection and suppression systems
Oversee the functionality of security systems, including cameras and access control
Monitor IT systems such as servers and network equipment for alerts or failures
Incident Response
Respond to operational or customer-impacting incidents and coordinate resolution efforts
Dispatch appropriate vendors or internal resources as needed
Escalate critical issues to leadership when required
Communicate incident status updates and advisories to stakeholders
Support recovery efforts and document all incident activity
Qualifications
Education:
Associate degree preferred
Experience:
Strong communication skills, both written and verbal
Working knowledge of physical security systems and procedures
Experience in customer service or operations support roles
Basic understanding of IT systems; certifications are a plus or may be required
Skills and Abilities
Proficiency with common operating systems, including Windows and macOS
Strong organizational and multitasking abilities
Ability to work effectively in a fast-paced, constantly evolving environment
Self-directed with the ability to work independently or collaboratively
Familiarity with data center operations and best practices is an advantage
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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osition Summary
The Data Center Support Technician is responsible for ensuring the secure and reliable operation of a data center facility. This role focuses on maintaining physical security, supporting customer needs, and monitoring critical infrastructure systems.
The technician serves as the primary point of contact for customer communications, handling service requests, managing tickets, and coordinating incident response. In addition, this role provides basic remote hands services and vendor escort support. Continuous monitoring of facility and IT systems is required to ensure optimal performance and rapid issue resolution.
This position requires flexibility to work various shifts, including nights, weekends, and holidays.
Essential Job Functions
Security Operations
Oversee and maintain all physical security measures within the facility
Monitor surveillance systems and manage access control processes
Review and process site access requests in alignment with established policies
Conduct routine walkthroughs and inspections of the data center
Enforce security procedures and respond to any breaches or incidents
Customer Support
Act as the main point of contact for customer inquiries via phone, email, and ticketing systems
Manage service requests from intake through completion, ensuring timely updates and SLA compliance
Coordinate with internal teams and technical specialists to resolve customer issues
Provide escort services for vendors, contractors, and client personnel
Perform basic remote hands tasks, such as equipment checks, reboots, and simple troubleshooting
Handle escalations and support incident communication with customers
Monitoring & Operations
Monitor the condition and performance of critical infrastructure systems through building management systems (Client) and physical inspections, including:
Electrical/power systems
Cooling and HVAC systems
Fire detection and suppression systems
Oversee the functionality of security systems, including cameras and access control
Monitor IT systems such as servers and network equipment for alerts or failures
Incident Response
Respond to operational or customer-impacting incidents and coordinate resolution efforts
Dispatch appropriate vendors or internal resources as needed
Escalate critical issues to leadership when required
Communicate incident status updates and advisories to stakeholders
Support recovery efforts and document all incident activity
Qualifications
Education:
Associate degree preferred
Experience:
Strong communication skills, both written and verbal
Working knowledge of physical security systems and procedures
Experience in customer service or operations support roles
Basic understanding of IT systems; certifications are a plus or may be required
Skills and Abilities
Proficiency with common operating systems, including Windows and macOS
Strong organizational and multitasking abilities
Ability to work effectively in a fast-paced, constantly evolving environment
Self-directed with the ability to work independently or collaboratively
Familiarity with data center operations and best practices is an advantage
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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