Strategic Capacity Planning & Forecasting Specialist (Remote)

Hilton is seeking a Senior Analyst Capacity Planning & Forecasting to join their Customer Care Team in Columbus, Ohio. This role is responsible for leading hiring strategies and optimizing service levels for Hilton Reservation and Customer Care contact centers. Key duties include analyzing data for operational efficiency, managing headcount plans, and collaborating with various teams. Candidates should have at least two years of experience in capacity planning, proficiency in SQL-based BI tools, and strong communication skills. Benefits include travel perks, health plans, and paid parental leave.
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