Shift Leader

Responsibilities

Coaching the staff to deliver amazing customer service;

Producing high quality food;

Delivering the Jersey Mike’s experience;

Cash handling;

Following the Learning Management System Training Program;

Developing others for career growth;

Enforcing policies and procedures;

Participating in local and national marketing initiatives;

Building sales;

Maintaining the cleanliness and proper sanitation practices in the establishment;

Being certified in all four positions of the restaurant;

Effective communication;

Having a sense of urgency;

Shift Leader Expectations

Move or transport up to 50 lbs without assistance unless a medical notation is made;

Work 38-40 hours per week;

Have the ability to get to and from work;

Communicate with the GM/AGM/DM of any issues they are having;

Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

Create food consistent with Jersey Mikes high quality standards;

Maintain restaurant that is noticeably cleaner than others;

Work in a fast‑paced team driven atmosphere;

Ability to multitask and work with a sense of urgency;

Interface with customers and provide an exceptional experience;

Full understanding of the term’s accountability and integrity;

Key Holder;

Perform all tasks related to opening and closing of store;

Knows how to bake bread and perform all prep;

Manage and lead crew of 2 to 5 people;

Proficient in slicing;

Qualifications

Education: High school degree or equivalent

1 Year QSR experience preferred

Must be 18 years or older to operate the slicer

Serve Safe Certification - Food Handler

Must have reliable transportation

Compensation
To be discussed

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