Service Tech 1
Rite-Hite Company, Saint Paul, MN, United States
At Arbon Equipment, a Rite-Hite Company, your work makes an impact.
We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.
Day-to-Day Impact
As a Service Technician, you'll play a hands-on role in keeping customer operations running smoothly. You'll install, inspect, repair, and maintain industrial dock and door equipment in the field while delivering the high level of professionalism and service that defines Rite-Hite.
You'll manage your own service calls, troubleshoot issues on-site, and take ownership of delivering the right solution for the customer. This role offers a mix of independent work and team collaboration, along with hands-on training and a clear path to grow your technical skills and advance your career.
What You'll Do
* Inspect, repair, maintain, and install customer equipment
* Diagnose mechanical, electrical, and hydraulic issues in the field
* Deliver excellent customer service and build strong relationships
* Complete service calls efficiently and get it done right the first time
* Document work using handheld devices
* Operate equipment including forklifts, welders, torches, and power tools
* Follow job site safety requirements and customer protocols
* Communicate clearly with customers and internal teams
* Support and mentor other technicians as your experience grows
* Travel occasionally for overnight assignments (under 10%)
* Take on additional responsibilities as needed
What You'll Bring
* High school diploma or GED
* 1-5 years of experience in mechanical, electrical, or hydraulic service work
* Strong troubleshooting skills and mechanical aptitude
* A customer-first mindset and professional attitude
* Ability to work independently and manage your time effectively
* Solid communication and organizational skills
* Ability to safely operate a DOT-compliant service vehicle
* Commitment to safety on every job
* Willingness to travel as needed
Skills & Knowledge
* Experience with mechanical, electrical, and hydraulic systems
* Comfortable using hand tools, power tools, and industrial equipment
* Strong problem-solving skills and attention to detail
* Ability to complete accurate service documentation
* Understanding of field service best practices
Perks of the Job
* Take your service truck home
* Comprehensive healthcare coverage (medical, dental, vision, prescription)
* Company-matched 401(k)
* Profit sharing opportunities
* Company-provided power tools
* Stable, year-round work with overtime opportunities
* Annual boot allowance
* Prescription safety glasses allowance
What We Offer
At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being:
Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security:
A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You:
Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you're supported - at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.
In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.
We are also committed to maintaining a
drug-free workplace
for the safety of our employees and customers.
The hiring range for this position in USA-MN-Arden Hills is $25.70-$35.30 per hour based on a 40-hour work week. The number of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus opportunity may be provided as part of the compensation package, in addition to the full range of benefits including medical, dental, life, and vision insurance, disability, a 401(k) plan, profit sharing, and PTO/vacation.
We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.
Day-to-Day Impact
As a Service Technician, you'll play a hands-on role in keeping customer operations running smoothly. You'll install, inspect, repair, and maintain industrial dock and door equipment in the field while delivering the high level of professionalism and service that defines Rite-Hite.
You'll manage your own service calls, troubleshoot issues on-site, and take ownership of delivering the right solution for the customer. This role offers a mix of independent work and team collaboration, along with hands-on training and a clear path to grow your technical skills and advance your career.
What You'll Do
* Inspect, repair, maintain, and install customer equipment
* Diagnose mechanical, electrical, and hydraulic issues in the field
* Deliver excellent customer service and build strong relationships
* Complete service calls efficiently and get it done right the first time
* Document work using handheld devices
* Operate equipment including forklifts, welders, torches, and power tools
* Follow job site safety requirements and customer protocols
* Communicate clearly with customers and internal teams
* Support and mentor other technicians as your experience grows
* Travel occasionally for overnight assignments (under 10%)
* Take on additional responsibilities as needed
What You'll Bring
* High school diploma or GED
* 1-5 years of experience in mechanical, electrical, or hydraulic service work
* Strong troubleshooting skills and mechanical aptitude
* A customer-first mindset and professional attitude
* Ability to work independently and manage your time effectively
* Solid communication and organizational skills
* Ability to safely operate a DOT-compliant service vehicle
* Commitment to safety on every job
* Willingness to travel as needed
Skills & Knowledge
* Experience with mechanical, electrical, and hydraulic systems
* Comfortable using hand tools, power tools, and industrial equipment
* Strong problem-solving skills and attention to detail
* Ability to complete accurate service documentation
* Understanding of field service best practices
Perks of the Job
* Take your service truck home
* Comprehensive healthcare coverage (medical, dental, vision, prescription)
* Company-matched 401(k)
* Profit sharing opportunities
* Company-provided power tools
* Stable, year-round work with overtime opportunities
* Annual boot allowance
* Prescription safety glasses allowance
What We Offer
At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being:
Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security:
A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You:
Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you're supported - at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.
In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.
We are also committed to maintaining a
drug-free workplace
for the safety of our employees and customers.
The hiring range for this position in USA-MN-Arden Hills is $25.70-$35.30 per hour based on a 40-hour work week. The number of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus opportunity may be provided as part of the compensation package, in addition to the full range of benefits including medical, dental, life, and vision insurance, disability, a 401(k) plan, profit sharing, and PTO/vacation.