Sr. Operations Engineer (Starlink Growth)
SPACE EXPLORATION TECHNOLOGIES CORP, Bastrop, TX, United States
Sr. Operations Engineer (Starlink Growth)
Bastrop, TX
SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars and the Moon. Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.
Responsibilities
Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross‑functional execution
Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
Deeply analyze end‑user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
Scope and execute complex experiments (including large‑scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices
Basic Qualifications
Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high‑impact role
3+ years of experience in Python or SQL
Preferred Skills and Experience
Advanced degree or dual background strongly preferred (engineering + business/economics)
Demonstrated experience building scalable analytical tools and models
Proven ability to thrive in ambiguous, fast‑paced environments and deliver results with minimal guidance
Demonstrated success leading complex, cross‑functional initiatives and influencing executive decision‑making
Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
Exceptional communication skills with a track record of presenting to and influencing senior leaders
Extreme ownership, bias for action, and a history of building automated solutions that scale
Strong interpersonal skills with experience mentoring analysts or leading small project teams
Ability to operate effectively both independently and as a leader within a highly cross‑functional team
Additional Requirements
Must be available to work extended hours and weekends as needed
Willingness to travel to customer sites, other SpaceX locations, and events as required
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
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Bastrop, TX
SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars and the Moon. Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business.
Responsibilities
Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross‑functional execution
Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
Deeply analyze end‑user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
Scope and execute complex experiments (including large‑scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices
Basic Qualifications
Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high‑impact role
3+ years of experience in Python or SQL
Preferred Skills and Experience
Advanced degree or dual background strongly preferred (engineering + business/economics)
Demonstrated experience building scalable analytical tools and models
Proven ability to thrive in ambiguous, fast‑paced environments and deliver results with minimal guidance
Demonstrated success leading complex, cross‑functional initiatives and influencing executive decision‑making
Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
Exceptional communication skills with a track record of presenting to and influencing senior leaders
Extreme ownership, bias for action, and a history of building automated solutions that scale
Strong interpersonal skills with experience mentoring analysts or leading small project teams
Ability to operate effectively both independently and as a leader within a highly cross‑functional team
Additional Requirements
Must be available to work extended hours and weekends as needed
Willingness to travel to customer sites, other SpaceX locations, and events as required
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
#J-18808-Ljbffr