Claims Consultant (Property/Auto/Liability Claims)
National African-American Insurance Association (NAAIA), Lansing, MI, United States
Overview
Claims Consultant (Property/Auto/Liability Claims)
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Consultant at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world\'s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Claims Consultant on the Business Insurance team, you\'ll provide quality property, auto, and liability (PAL) claims consulting services to MMA Michigan clients. Responsibilities include obtaining claim status updates from carrier partners, providing suggestions and recommendations to adjusters to assist with claim resolutions, developing claims management strategies with clients and documenting activity. Services should help clients reduce the cost of claims and provide clients with the necessary information to determine the best claims management approach for their organizations. Duties include training, acting as an educational resource, public speaking, prospecting, partnering with HR/Safety/etc. to develop best client outcomes.
This position has the ability to work out of any of our Michigan offices in Livonia, Troy, or Grand Rapids.
Essential Functions
Perform Claims Consultations For MMA Michigan Clients
Respond to customer questions and concerns on claims issues
Act as a liaison and client advocate to our carrier partners
Perform assigned key client work and consistently meet the monthly key client deadline
Prepare and coordinate in-person and telephonic claims reviews with the carriers, producers and clients
Perform special claim coverage research as needed
Notify Claims Manager and Producers and Account Executives of large claims with anticipated reserves greater than $100,000 or typically defined as fatalities, extensive fire or water claims
Negotiate claims matters with the adjuster, adjuster\'s supervisor, or the claims manager
Identify and request reserve reductions from claims adjusters when appropriate to do so; track reductions in appropriate team spreadsheet
Be able to explain and recommend post claims management strategies to internal and external clients
Understand and explain claims trending including experience modification projections and current trending performance
Understand and explain cost analysis for claim decisions
Maintain Relationships With Insurance Carriers And Vendors
Coordinate, conduct and participate in appropriate meetings to ensure proper activities are being performed to meet goals
Keep team informed of vendor and carrier personnel changes
Communicate with insurance carriers to develop special handling instructions for clients; work with carrier to achieve best communication between all parties
Participate in carrier claims advisory boards
Reinforce carrier relationships through regularly scheduled meetings
Act As An Advisor/Consultant For Producers On Sales Calls/Meetings With Clients
Participate in prospect and client calls/meetings as required
Provide Claims Management expertise to producers on client specific issues, meeting directly with the client in support of the producer when needed
Provide direct customer service to the client on accounts where it is required
Conduct research meetings
Analyze prospect\'s internal policy claims procedures
Partner with MMA Claims Analyst to complete trending analysis
Identify program design opportunities to suit the prospect\'s needs
Make recommendations/solutions to present to the prospect
Participate in final sales presentations as required
Educational Speaking Opportunities
Conduct seminars to internal and external clients as well as prospects
Participate as an expert in carrier and client forums
Present Claims Boot Camps tailored to client specific needs
Additional Responsibilities Necessary To Successfully Complete Role
Any other duties that may be assigned
Our future colleague
We\'d love to meet you if your professional track record includes these skills:
3-7 years of PAL claims experience including strong knowledge of insurance carrier claims services
Bachelor\'s degree preferred
Must be detailed with excellent organizational and time management skills
Good interpersonal skills and high sense of urgency
Excellent written and verbal communication
Prior success and experience operating in a fast-paced environment
Ability to effectively build and maintain positive working relationships with clients, management and peers
Strong interpersonal and customer-service-related skills
Proficiency in MS office applications required
AIC, ARM, CIC or CRM, equivalent preferred
We know there are excellent candidates who might not check all of these boxes. Don\'t be shy. If you\'re close, we\'d be very interested in meeting you.
Valuable benefits
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
Instagram
Facebook
X
LinkedIn
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Hybrid
#MMABI
#J-18808-Ljbffr
Claims Consultant (Property/Auto/Liability Claims)
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Claims Consultant at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world\'s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As our Claims Consultant on the Business Insurance team, you\'ll provide quality property, auto, and liability (PAL) claims consulting services to MMA Michigan clients. Responsibilities include obtaining claim status updates from carrier partners, providing suggestions and recommendations to adjusters to assist with claim resolutions, developing claims management strategies with clients and documenting activity. Services should help clients reduce the cost of claims and provide clients with the necessary information to determine the best claims management approach for their organizations. Duties include training, acting as an educational resource, public speaking, prospecting, partnering with HR/Safety/etc. to develop best client outcomes.
This position has the ability to work out of any of our Michigan offices in Livonia, Troy, or Grand Rapids.
Essential Functions
Perform Claims Consultations For MMA Michigan Clients
Respond to customer questions and concerns on claims issues
Act as a liaison and client advocate to our carrier partners
Perform assigned key client work and consistently meet the monthly key client deadline
Prepare and coordinate in-person and telephonic claims reviews with the carriers, producers and clients
Perform special claim coverage research as needed
Notify Claims Manager and Producers and Account Executives of large claims with anticipated reserves greater than $100,000 or typically defined as fatalities, extensive fire or water claims
Negotiate claims matters with the adjuster, adjuster\'s supervisor, or the claims manager
Identify and request reserve reductions from claims adjusters when appropriate to do so; track reductions in appropriate team spreadsheet
Be able to explain and recommend post claims management strategies to internal and external clients
Understand and explain claims trending including experience modification projections and current trending performance
Understand and explain cost analysis for claim decisions
Maintain Relationships With Insurance Carriers And Vendors
Coordinate, conduct and participate in appropriate meetings to ensure proper activities are being performed to meet goals
Keep team informed of vendor and carrier personnel changes
Communicate with insurance carriers to develop special handling instructions for clients; work with carrier to achieve best communication between all parties
Participate in carrier claims advisory boards
Reinforce carrier relationships through regularly scheduled meetings
Act As An Advisor/Consultant For Producers On Sales Calls/Meetings With Clients
Participate in prospect and client calls/meetings as required
Provide Claims Management expertise to producers on client specific issues, meeting directly with the client in support of the producer when needed
Provide direct customer service to the client on accounts where it is required
Conduct research meetings
Analyze prospect\'s internal policy claims procedures
Partner with MMA Claims Analyst to complete trending analysis
Identify program design opportunities to suit the prospect\'s needs
Make recommendations/solutions to present to the prospect
Participate in final sales presentations as required
Educational Speaking Opportunities
Conduct seminars to internal and external clients as well as prospects
Participate as an expert in carrier and client forums
Present Claims Boot Camps tailored to client specific needs
Additional Responsibilities Necessary To Successfully Complete Role
Any other duties that may be assigned
Our future colleague
We\'d love to meet you if your professional track record includes these skills:
3-7 years of PAL claims experience including strong knowledge of insurance carrier claims services
Bachelor\'s degree preferred
Must be detailed with excellent organizational and time management skills
Good interpersonal skills and high sense of urgency
Excellent written and verbal communication
Prior success and experience operating in a fast-paced environment
Ability to effectively build and maintain positive working relationships with clients, management and peers
Strong interpersonal and customer-service-related skills
Proficiency in MS office applications required
AIC, ARM, CIC or CRM, equivalent preferred
We know there are excellent candidates who might not check all of these boxes. Don\'t be shy. If you\'re close, we\'d be very interested in meeting you.
Valuable benefits
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check out our website or flip through our recruiting brochure.
Follow us on social media to meet our colleagues and see what makes us tick:
X
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#LI-Hybrid
#MMABI
#J-18808-Ljbffr